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About the Role
Trusted Shops is building the leading Community of Trust in e-commerce by creating digital trust between people, businesses and AI agents. As a Sales Manager, you'll guide businesses through the entire sales cycle from the first conversation to a successful close, helping them turn trust into a competitive advantage and grow sustainably while creating safer shopping experiences.
Responsibilities
- Take full ownership of the sales process from prospecting and first outreach to discovery, solution presentations, commercial negotiations and successful deal closure.
- Manage every stage of the sales cycle with a strong focus on delivering long-term customer value.
- Lead proactive conversations and discovery calls to understand your customers' business goals and challenges.
- Develop tailored Trusted Shops solutions that create measurable business impact and support sustainable growth.
- Prepare tailored commercial proposals, manage follow-ups throughout the decision-making process and establish trusted relationships with decision-makers through a consultative and customer-centric sales approach.
- Manage your sales activities independently while maintaining accurate opportunities, forecasts and customer interactions in Salesforce.
- Share your ideas, best practices and experience while working closely with colleagues across Sales, Marketing, Customer Success and other international teams.
Requirements
- Passion for New Business: You enjoy identifying new opportunities, winning new customers and building long-term business relationships.
- Experience in B2B-Sales: Prospecting, cold outreach, discovery calls and consultative selling of digital or technology-driven solutions are a natural part of your sales toolkit.
- Consultative Selling Expertise: You're confident applying modern sales methodologies throughout the entire sales cycle—from structured discovery and needs analysis to objection handling, commercial negotiations and closing.
- Ownership & Team-Oriented Mindset: You combine a structured and self-driven way of working with curiosity, continuous learning and the desire to contribute to your team's success.
- Communication Skills: Fluent communication in German (spoken and written) with customers across the DACH market and feel comfortable collaborating in English within an international business environment.
Skills
- B2B SaaS
- E-Commerce
- Salesforce
- Consultative Selling
- New Business Development
- Customer Relationship Management
- Negotiation
- Communication (German and English)
Location
- Cologne
- Berlin
Work Type
- Hybrid
- Permanent
Experience Level
- Sales Manager
Benefits
- Hybrid work: Combine fixed office days (2 days / week) with flexible remote work.
- Academy Onboarding: 4-weeks onboarding together with all new starters in Sales, Customer Success, and Account Management.
- Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
- Permanent contract with Europe's trusted brand.
- 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival.
- Buddy program: An experienced trustee is at your side.
- Learning & Development: Individual training opportunities.
- Events: Team Events, Unit Events, etc.
- Health Pass: Earn an additional vacation day by actively participating in free online and offline sports, fitness and health courses.
About the Company
- At Trusted Shops, we're building the leading Community of Trust in e-commerce by creating digital trust between people, businesses and AI agents.
- We support 25,000+ online shops and 40+ million consumers across our Community of Trust.
- We are an established European SaaS brand with a modern sales organization.
- We are an international team of 700+ colleagues.
Equal Opportunity
- At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.