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About the Role
Own meaningful digital product outcomes across the home buying journey. Shape a high-impact customer experience with broad scope and genuine autonomy. Help reimagine the CommBank app while gaining exposure to emerging AI-enabled experiences.
Responsibilities
- Champion the customer voice to identify friction and improve the home buying journey.
- Own product work end to end, from shaping opportunities and requirements through to delivery.
- Help reimagine the Buy a Home experience in the CommBank app, creating intuitive and seamless customer journeys.
- Contribute across the squad’s digital products, including the AI-enabled Financial Companion experiences for Home Buying.
- Partner with design, engineering and stakeholders to manage trade-offs and deliver customer value at pace.
- Shape roadmap priorities while proactively managing risk with Risk and Compliance partners.
Requirements
- Bring experience delivering digital products, app journeys or customer experience improvements from discovery through to implementation.
- Can independently lead a meaningful piece of work, create clarity and maintain momentum across competing priorities.
- Use customer insight and structured problem-solving to identify opportunities and make sound product decisions.
- Work effectively with engineers, designers and business stakeholders to shape requirements and deliver outcomes.
- Bring a strong user experience lens and can balance customer needs, business value, feasibility and risk.
- Communicate clearly, influence constructively and build trusted relationships across a range of stakeholders.
- Approach risk proactively by identifying, understanding, discussing and acting on current and future risks.
Skills
- Product thinking
- Transferable digital experience
- Confidence to work autonomously
- Product management
- Journey optimisation
- Customer-centred design and delivery
- Customer insight
- Structured problem-solving
- User experience lens
- Clear communication
- Constructive influence
- Relationship building
Location
- Sydney
Work Type
- Hybrid
Experience Level
- Senior
About the Company
- Retail Banking Services supports personal and small business customers with market-leading products, services and digital experiences.
- You’ll join the Digital Growth Engine crew in Home Buying, helping customers digitally navigate one of life’s biggest decisions with greater clarity and confidence.
- At CommBank, we're committed to creating an accessible, inclusive and respectful workplace.
Equal Opportunity
- We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples.
- We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.