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About the Role
As Contract Manager – Defence Marine Support Services (DMSS), you will lead the operational delivery and performance of a complex, live Defence services contract supporting Royal Australian Navy operations. This is an operational leadership role where you will be accountable for ensuring services are delivered safely, effectively and in line with contractual requirements, while leading teams, managing performance, maintaining strong customer relationships and driving continuous improvement across the contract.
Responsibilities
- Leading the day-to-day operational delivery and overall performance of the DMSS contract
- Taking accountability for service delivery, contract KPIs, financial performance and customer outcomes
- Providing leadership and direction to operational teams across the contract
- Building trusted relationships with Defence customers and key stakeholders
- Ensuring services meet contractual, regulatory, safety, quality and governance requirements
- Monitoring operational and financial performance and taking action where required
- Managing workforce requirements, priorities and resources to support effective service delivery
- Identifying and managing operational, contractual and commercial risks
- Driving continuous improvement and identifying opportunities to improve service performance
- Working collaboratively with internal functional teams including Finance, HR, Safety, Quality and Commercial
Requirements
- Demonstrated experience leading the operational delivery of a complex services contract, business unit or large-scale operation
- Strong operational leadership experience with accountability for people, performance and customer outcomes
- Experience managing against contractual KPIs, service levels and performance requirements
- Commercial and financial acumen, including experience managing budgets, cost performance and/or P&L
- Proven ability to build trusted relationships with senior customers and stakeholders
- Experience leading multidisciplinary teams in complex, regulated or high-accountability environments
- Strong understanding of governance, risk, compliance and operational performance
- The ability to balance strategic priorities with the practical realities of day-to-day service delivery
- A collaborative, solutions-focused leadership style
- A comprehensive probity assessment, including a National Police Check, is a key part of the selection process for this role.
- You must be an Australian Citizen to obtain Defence Security Clearance - AGSVA Baseline Clearance
Skills
- Defence
- Maritime
- Government services
- Facilities
- Transport
- Logistics
- Engineering
- Complex service delivery
Location
- Garden Island in Sydney
Work Type
- Flexible work arrangements
Experience Level
- Operational leadership experience
Benefits
- Flexible benefits designed to support your wellbeing and growth
- Flexible work arrangements and travel opportunities
- Career development across global government contracts
- Supportive leadership and collaborative teams
- Employee networks that celebrate diversity and inclusion
- Access to wellbeing and safety support programs
- Long-term, secure government-backed projects
- Favourable veteran benefits
About the Company
- At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
- We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.
Equal Opportunity
- We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
- By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.