Vice President, Senior Storage SRE Engineer, Global Technology, Sydney, Australia
Bank of America · AU
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About the Role
Senior Storage Engineer with a strong SRE mindset to own the reliability, availability, and operational excellence of large-scale SAN, NAS, and object storage platforms powering mission-critical production systems. This is a hands-on, production-focused role for engineers who thrive in high-impact environments where uptime, data durability, and recovery speed matter. You will act as a final-tier escalation engineer, lead major incident response, and manage storage systems, namely NetApp, EMC, Cisco, Brocade & Hitachi, that are designed to fail safely, recover predictably, and improve continuously.
Responsibilities
- Operate at the front line of incidents, lead deep technical investigations, and continuously push the platform toward being boring, predictable, and self-healing.
- Own uptime, latency, durability, and capacity as measurable outcomes.
- Define and drive SLIs, SLOs, and error thresholds for critical storage services.
- Work closely with vendors, engineering teams, data center operations, application owners, and incident management teams to resolve complex issues, reduce repeat incidents, and improve overall platform reliability.
- Serve as a key resource of the 24/7 Global Storage Operations Team.
Requirements
- 10+ years of experience in enterprise storage technologies and production operations.
- Proven experience providing Level 3 storage support in large, complex, mission critical environments.
- Strong experience managing major incidents (P1/P2), bridge calls and global outage coordination, root cause analysis (RCA) and problem management.
- Demonstrated ability to work independently, make sound technical decisions, and handle high pressure operational scenarios.
- Excellent verbal and written communication skills, with the ability to clearly engage incident management teams, application owners, vendors, and senior stakeholders.
Skills
- SRE principles
- Monitoring
- SLIs/SLOs
- Proactive issue detection
- Scripting and process improvements
- Automation
- EMC PowerMax
- NetApp (ONTAP – SAN & NAS)
- Hitachi Storage platforms / HCP
- Cisco SAN switches (MDS)
- SAN concepts
- NAS concepts
- Object storage concepts
- Performance
- Replication
- Snapshots
- Zoning
- Multipathing
- Capacity management
- Linux environments
- Windows environments
- FC
- IP
- VLANs
- Active Directory
- Perl
- Python
- Shell
- Automation frameworks
- Orchestration tools
- Incident reduction
- Error budgets
- Improving MTTR
- Operational resilience
- ITIL / Change Management processes
- Change risk assessment
- Technical approvals
- Post change validation
- MS Office tools
Location
- Globally deployed
Work Type
- In-office culture
- 24/7 Global Storage Operations Team
Experience Level
- Senior
- 10+ years of experience
Benefits
- Affordable, competitive and flexible benefits
- Supporting teammates’ physical, emotional, and financial wellness
About the Company
- Bank of America is guided by a common purpose to help make financial lives better through the power of every connection.
- We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
- Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
- We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
- We value the unique perspectives individuals bring from all backgrounds and career paths.
- These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
- Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
- Core Technology Infrastructure believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
- Core Technology Infrastructure is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
- Core Technology Infrastructure wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
- Core Technology Infrastructure provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
- Core Technology Infrastructure is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
- Core Technology Infrastructure believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.