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About the Role
This role invites you to step into a premier front-of-house position as a Concierge at the iconic Salesforce Tower, located at 180 George Street within Sydney's prestigious Circular Quay precinct. As JLL manages this world-class, premium-grade landmark, you will be the primary face of the tower, delivering exceptional, five-star service to tenant customers, visitors, and key stakeholders. You will play a critical role in fostering a vibrant community and maintaining flawless lobby standards, ensuring a seamless daily experience for everyone who walks through our doors, reflecting JLL's commitment to service excellence in one of the country's healthiest and most sustainable workplaces.
Responsibilities
- Provide a warm, highly professional front-of-house welcome to tenants, visitors, service providers, and clients.
- Manage all incoming queries in person, via phone, and through email with courtesy, professionalism, and efficiency.
- Coordinate visitor access management using the dedicated visitor system, administering passes in accordance with tenant protocols.
- Maintain exceptional lobby presentation standards and proactively report any building maintenance or cleaning issues.
- Administer specialized concierge services, including dry-cleaning coordination, umbrella services, and meet-and-greet support.
- Support the Customer Relationship Manager with lobby activations, community engagement initiatives, and WorkLife events.
- Collaborate seamlessly with cleaning, security, and building management teams.
- Act as a passionate building ambassador, setting the industry benchmark for customer service excellence.
- Adhere strictly to environment, health, and safety (EHS) policies and assist with onsite emergency procedures when required.
Requirements
- Proven experience in customer service (essential), ideally gained within a corporate concierge or five-star hotel environment.
- Outstanding presentation, a strong work ethic, and a highly professional, welcoming demeanor.
- A friendly, positive, and proactive attitude with a demonstrated ability to take initiative.
- Effective communication and interpersonal skills to liaise comfortably with diverse stakeholders.
- High levels of responsibility, reliability, and punctuality, with the flexibility to adapt to changing start and finish times from time to time, if required.
- Strong multitasking capabilities and the ability to remain calm and composed under pressure.
- A highly collaborative mindset.
- Practical proficiency in the Microsoft Office suite, with a willingness to learn and adapt to new software platforms.
- First Aid Certificate, Floor Fire Warden certification, tertiary qualifications in Hospitality/Business, or multilingual capabilities (highly regarded).
Skills
- Customer service
- Communication skills
- Interpersonal skills
- Multitasking
- Collaboration
- Microsoft Office suite proficiency
Location
- Sydney, NSW
Work Type
- On-site
Experience Level
- Not specified
Education Level
- Tertiary qualifications in Hospitality/Business (highly regarded)
Benefits
- Great employee discounts off fitness, wellbeing & other renowned brands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Premium offices
About the Company
- JLL empowers you to shape a brighter way.
- Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
- We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
- Shaping the future of real estate for a better world.
- At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.
- With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
- We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.
- We approach our work in a warmer, more optimistic, and inclusive way.
- JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
- You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best.
- Where like-minded people work naturally together to achieve great things.
- Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.
- Keep those ambitions in sight and imagine where JLL can take you.
- As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
- We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
Equal Opportunity
- JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
- We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.