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About the Role
We are a fast-growing, international leader in safety solutions, expanding our business unit in Berlin. We seek a proactive, organized, and customer-focused Inside Sales Representative to act as a link between customers, field sales, and installation teams, handling inquiries, quotes, project coordination, and account reactivation.
Responsibilities
- Serve as the primary point of contact for customer inquiries via phone and email, providing professional, consultative advice on mechanical safety products.
- Prepare, issue, and follow up on quotations using CRM and ERP systems to close sales opportunities.
- Re-engage dormant former accounts through targeted telephone outreach and maintain relationships with existing clients.
- Schedule appointments for the Field Sales Manager and coordinate project timelines between customers, job sites, and external installation technicians.
- Assist with tracking safety inspections, monitoring recertification deadlines, and taking necessary follow-up actions.
- Maintain accurate customer records, sales pipelines, and administrative activities in Zoho CRM and ERP software.
- Contribute actively to process modernization and efficiency improvements.
Requirements
- Minimum 3 years of experience in B2B inside sales, consultative sales, or technical customer support.
- Native-level German (C2) with strong English skills (C1).
- Strong mechanical aptitude and ability to quickly grasp technical industrial product specifications.
- Practical experience using CRM systems (Zoho preferred) and standard ERP/MS Office tools.
- Willingness and commitment to work 100% on-site at our Berlin office.
- Direct hands-on expertise with Zoho CRM.
- Background in safety equipment, construction supplies, or industrial mechanical hardware.
- Proven track record in outbound call campaigns or dormant account recovery.
- Prior experience with process optimization within small-to-medium enterprises (SMEs).
- Customer-centric and confident, thrives on the phone and builds trust-based relationships.
- Self-driven, organized, proactive, and willing to go beyond the job description.
- Collaborative team player who thrives in a fast-paced environment.
Skills
- B2B inside sales
- Consultative sales
- Technical customer support
- CRM systems (Zoho preferred)
- ERP software
- MS Office tools
- Mechanical aptitude
- Telephone outreach
- Process modernization
Location
- Berlin
Work Type
- 100% On-Site
- Permanent contract
Experience Level
- Minimum 3 years of experience
Salary/Compensations
- €36,000 – €43,200 per annum (Base + Uncapped Variable Bonus)
- €3,600 gross base salary per month
Benefits
- 30 days of paid annual vacation
- Creative freedom and direct process influence
- Global training and career progression
- Comprehensive onboarding and technical product training
- Modern office space
- Strong company culture built on values of Safety, Collaboration, Honesty, Expertise, Care, and Trust
About the Company
- We protect people from hazards.
- We are a fast-growing, international leader in safety solutions.
- We are expanding our business unit in Berlin.
- We are a nimble, small team backed by the security, global training, and career progression of an international enterprise.
- Many team members stay 10–15+ years.