University Co-Op Student - Key Accounts Business Analyst - Winter 2027 - Toronto
Hydro One Networks Inc · CA
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About the Role
As a Business Analyst Co-op Student, you will gain valuable hands-on experience supporting Ontario’s largest energy consumers by collaborating with the Large Customer Accounts team. You will contribute to various initiatives and projects including contract fulfillment, database management, project tracking, customer initiatives, process improvement, communications, and invoicing.
Responsibilities
- Aid in the development, analysis and tracking of customer contracts and commitments to meet connection project deliverables.
- Collect and analyze customer data from several databases (MS CRM, SAP, SharePoint etc.) to develop reporting for business planning, forecasting, performance reporting, and dashboards.
- Conduct quality assurance monitoring of databases and customer contracts to ensure compliance with applicable codes and regulatory mandates.
- Support Account Executives with managing large customer relationships by providing project monitoring, invoicing and project commitment tracking.
- Prepare written material including web content, training documentation and process mapping.
- Identify issues, problem solve and propose solutions to support continuous improvement of process, contract, and data management activities.
Requirements
- Discipline: Communications, Business Administration or equivalent.
- Academic Level: Second Year or higher completed.
- Must have strong written and verbal communication skills.
- Must have strong organizational skills.
- Must be proficient with Microsoft Word, PowerPoint, Outlook and Excel.
- Ability to work well in a team environment, especially within cross-functional teams.
- Ability to multitask and prioritize work.
- Self-motivated and proactive to complete tasks as required.
- Strong analytical and problem solving skills.
- Strong willingness to learn and attention to detail.
- Must be enrolled in post-secondary level studies and returning to full-time studies upon completion of the work term, or require a work term to graduate.
- International students must have a proper work permit and Social Insurance Number (SIN).
Skills
- VBA is considered an asset.
- Microsoft CRM
- SharePoint
- Power BI
- SAP
Location
- Toronto
Work Type
- Temporary 12 months
Experience Level
- Co-op Student
Education Level
- Post-secondary
Salary/Compensations
- $2,136.59 - $3,301.53 / bi-weekly
Benefits
- Opportunity to learn and apply skills in a professional work environment.
- Develop analytical, communication, problem solving, and time management skills.
- Experience working in a cross-functional team, engaging with different lines of business such as Project Management, Finance, Asset Management and Law.
- Enhance knowledge of large customer relationship management, commercial contract fulfillment and customer satisfaction performance measures.
- Insight into the electricity industry within Ontario.
- Extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability.
About the Company
- Hydro One is the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers.
- Has a long history in the industry with roots dating back over 110 years to 1906.
- Focused on providing exceptional customer service and building safe communities.
- Recognized by Forbes in its list of Canada’s Best Employers for 2026.
- Awarded 'Employer of the year 2026'.
Equal Opportunity
- Hydro One welcomes applications from all qualified candidates.
- Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.