University Co-Op Student - Customer Experience Analyst - 12 Months - Winter 2027 - Toronto
Hydro One Networks Inc · CA
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About the Role
This role involves extracting, transforming, and analyzing datasets, researching industry trends, and improving customer-facing materials to identify and address customer pain points. You will communicate insights through presentations and facilitate cross-functional collaboration.
Responsibilities
- Extract, transform and analyze Distributed Energy Resource Management System datasets in Microsoft Excel
- Research and analyze industry and customer trends to design effective customer engagement strategies
- Analyze and improve customer-facing materials and interaction records to identify and address customer pain points
- Communicate insights in PowerPoint or other formats with clear visualizations to convey complex concepts
- Write reports and prepare presentations for internal briefings and external knowledge sharing
- Facilitate cross-functional collaboration with technical teams and vendors, e.g. preparing meeting materials and actioning next steps
- May perform additional duties upon request
Requirements
- Currently enrolled in a university undergraduate program 3rd year or in a university master’s program in Business, Economics, Earth and Social Sciences, Environmental Studies, Public Policy, Computer Science or Math (preferred). Other university programs will be considered.
- Excellent analytical, interpersonal and communication skills with strong research and problem-solving ability
- Experience in/knowledge of the Electricity Industry (Utilities, Renewables, Conservation, Demand Response, etc.) is preferred
- Familiarity with user-centered design thinking
- Familiarity with Microsoft Excel
- English fluency and comfort with report writing
- Must be enrolled in post-secondary level studies and returning to full-time studies upon completion of the work term, or require a work term to graduate.
- International students must have a proper work permit and Social Insurance Number (SIN).
Skills
- Critical thinking
- Data analysis
- Research
- Insights
- Strategic communication
- Presentation skills
- Project management
- Business process analysis
- Documentation
- Time management
- Planning
Location
- Toronto
Work Type
- Temporary
- 12 months
Education Level
- University undergraduate program 3rd year
- University master’s program
Salary/Compensations
- $2,136.59 - $3,301.53 / bi-weekly
About the Company
- Hydro One is the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers.
- Has a history dating back over 110 years to 1906.
- Focused on providing exceptional customer service and building safe communities.
- Recognized by Forbes in its list of Canada’s Best Employers for 2026.
- Awarded "Employer of the year 2026".
Equal Opportunity
- Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.