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About the Role

Join a global community dedicated to pushing the boundaries of fluid-flow technology. Contribute to a legacy of excellence in mission-critical buildings/infrastructures industries, helping to shape a more sustainable and carbon neutral world through smarter, more efficient solutions.

Responsibilities

Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism.
Handle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times.
Adhere to established policies and procedures to consistently meet service standards and business objectives.
Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals.
Maintain accurate records of customer contracts and manage order processing efficiently.
Update and maintain customer data files to ensure integrity and accuracy.
Process customer change orders and manage Sales Returns Goods according to procedures.
Enter and confirm customer orders in the Manufacturing Planning System.
Manage regional order backlog and expedite orders as needed.
Proactively communicate delivery status and address any issues promptly.
Coordinate with finance on account matters, keeping customers informed as necessary.
Collaborate with sales, procurement, and production teams to ensure timely deliveries and resolve issues.
Efficiently handle customer complaints, ensuring satisfactory resolutions.

Requirements

Must be eligible to work in the United States.
This role is not eligible for visa sponsorship.
Ability to work independently and collaboratively within a team environment.
Enthusiastic attitude with strong problem-solving skills.
Moderate computer skills and proficiency in using an MRP System.
Proactive approach and ability to adapt to new processes.
Strong analytical skills to simplify complex problems and provide clear recommendations.
Effective leadership skills focused on collaboration and achieving results.
Open and authentic communication style in all interactions.

Skills

Technical writing
Interpersonal communication
Problem-solving
Analytical skills
Leadership
Collaboration

Location

United States

Work Type

Full-time

Experience Level

Minimum one year of customer service experience

Education Level

High school diploma or equivalent
Additional education is advantageous

Salary/Compensations

$20-$22

Benefits

Medical/Dental/Vision insurance on the first day of employment.
401k match up to 5%.
13 Paid Holidays
Paid Time Off
Employee Assistance Program (EAP)
Annual safety shoe and safety glasses reimbursement.

About the Company

Over 1,400 colleagues across the globe.
Nearly 100 years of legacy.
Eight manufacturing facilities on four continents.
A leader in the industry.
A community of the brightest and most creative technical and marketing minds.
United by a shared mission to help customers elevate building performance.
Helping to shape a more sustainable and carbon neutral world.
Fosters growth, creativity, and collaboration.
Opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions.
Improving energy efficiency, reducing environmental impact, and supporting community infrastructure.
Lowering global carbon footprints and bringing us closer to a cleaner, more resilient future.
Creating a legacy that goes beyond business, making cities and the world more sustainable.