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About the Role

As Assistant Public Guardian – Operations, you will provide senior leadership and strategic direction across Public Guardian operations to support the delivery of high-quality, consistent, and customer-focused guardianship services. You will lead and develop teams, manage operational priorities, oversee staffing and budget resources, and ensure services are delivered in line with legislation, policy, practice standards, and organisational objectives. The role also provides high-level advice to the Public Guardian and senior leaders on complex, sensitive, and contentious guardianship matters, while driving quality assurance, continuous improvement, service modernisation, and strong stakeholder collaboration. This is a key leadership role for someone who can balance strategic priorities with operational delivery, support staff through complex human service matters, and contribute to improved outcomes for some of the most vulnerable people in NSW.

Responsibilities

Provide senior leadership and strategic direction across Public Guardian operations.
Support the delivery of high-quality, consistent, and customer-focused guardianship services.
Lead and develop teams.
Manage operational priorities.
Oversee staffing and budget resources.
Ensure services are delivered in line with legislation, policy, practice standards, and organisational objectives.
Provide high-level advice to the Public Guardian and senior leaders on complex, sensitive, and contentious guardianship matters.
Drive quality assurance, continuous improvement, service modernisation, and strong stakeholder collaboration.

Requirements

Experienced senior leader with strong judgement, integrity, and a commitment to delivering quality public services.
Experience leading multidisciplinary or dispersed teams in a complex human service, legal, health, disability, advocacy, or related environment.
Ability to manage sensitive and complex matters.
Ability to provide clear and practical advice to senior stakeholders.
Ability to support teams to deliver consistent, ethical, and customer-focused services.
Confident working with legislation, policies, and practice standards.
Ability to identify opportunities to improve systems, processes, and service outcomes.
Demonstrated experience leading and managing teams in a complex service delivery environment.
Ability to solve complex human service issues and make sound decisions in sensitive or high-risk matters.
Sound understanding of guardianship practice, advocacy, and services accessed by vulnerable people.
Experience driving quality assurance, continuous improvement, and consistent practice standards.
Highly developed communication, stakeholder engagement, and influencing skills.
Ability to manage competing priorities, resources, and projects to deliver outcomes within agreed timeframes.
Ability to travel throughout NSW and undertake after-hours responsibilities to provide support and delegated decision-making on a rotational basis.
As per role description (Essential requirements).
Must be an Australian or New Zealand citizen, or an Australian permanent resident.

Skills

Strong judgement
Integrity
Commitment to delivering quality public services
Managing sensitive and complex matters
Providing clear and practical advice
Supporting teams
Working with legislation, policies, and practice standards
Identifying opportunities for improvement
Solving complex human service issues
Making sound decisions
Understanding of guardianship practice, advocacy, and services
Driving quality assurance
Continuous improvement
Consistent practice standards
Communication
Stakeholder engagement
Influencing skills
Managing competing priorities
Resource management
Project management

Location

Sydney CBD
Flexible and hybrid working options available

Work Type

Ongoing full-time
35 hours per week
Flexible work options (working from different work locations, variable start/finish times, job sharing)

Experience Level

Clerk Grade: Level 11/12
Senior leadership experience

Education Level

A degree and/or significant equivalent experience in social work, health, behavioural sciences, law or a related discipline

Salary/Compensations

Base salary $154,231p.a. to $178,369 p.a. plus 12% superannuation and annual leave loading.

Benefits

Work-life balance with flexible work options
Various leave options (recreation, parental, and flex leave of up to 24 days per year)
Career development including study leave and acting opportunities
Access to Fitness Passport and employee assistance program
Annual flu vaccinations

About the Company

At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW.
The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions.
We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.
We support over 50,000 customers annually and manage almost seven billion dollars in customer assets.
A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.
Our workplace reflects the diverse community we serve.
The Public Guardian can be appointed by a court or tribunal to make health and lifestyle decisions for people who are unable to on their own, or with support.
These include decisions such as where a person might live, their medical and dental treatment, health care, and other services.
It also provides information and support to private and enduring guardians, service providers and the wider community.
Service Delivery operational teams provide our core guardianship service across the state.
Practice and Strategy teams provide systemic advocacy, stakeholder engagement and support both customers and employees in their practice of guardianship.
Establishment and Quality Assurance teams provide responsive onboarding for new guardianship matters.

Equal Opportunity

Be part of a culturally safe workplace that respects and celebrates Aboriginal identity, values, and traditions.
Whilst this position is open to all individuals, this is a targeted role and we strongly encourage and support applications from people who are of Aboriginal and/or Torres Strait Islander descent.
We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.
This is an Aboriginal and Torres Strait Islander targeted recruitment under Rule 26 of the Government Sector Employment (General) Rules 2014 – Employment of eligible persons.
Preference will be given to candidates who identify as Aboriginal and/or Torres Strait Islander.
If no suitable candidate is identified, other applications may be considered.
If you need an adjustment in the recruitment process, please contact the talent team via talent@tag.nsw.gov.au or call on 02 4201 2550.