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About the Role

This role is a legacy-building opportunity to design and deliver efficient, customer-focused services that enhance accessibility, sustainability, and quality of living. You will play a key role in supporting the performance, integration, and continuous improvement of Sydney Metro's operations, working across complex projects and stakeholder groups. You will lead operational initiatives, coordinate critical interfaces, and provide strategic advice to embed operational requirements throughout the metro project lifecycle. This includes managing the integration of customer information and operational systems between delivery partners and Transport for NSW environments, contributing to network performance enhancement, and maintaining Sydney Metro's role as an informed client.

Responsibilities

• Lead the delivery of operational projects and continuous improvement initiatives that enhance network performance and drive consistent outcomes across metro lines.
• Coordinate strategic, tactical, and operational interfaces across railway and public transport systems to support successful project delivery.
• Prepare high-quality reports, briefings, and recommendations for senior leaders, executives, and governance forums to support informed decision-making.
• Collaborate with internal and external stakeholders to identify operational requirements, resolve issues, and achieve positive customer and stakeholder outcomes.
• Support the integration of customer information and operational systems across Sydney Metro and Transport for NSW environments.
• Provide operational expertise and advice during project planning, specification, design, commissioning, and operational readiness activities.
• Identify, capture, and promote lessons learned to drive continuous improvement across project development, delivery, and operations.
• Build strong partnerships across Sydney Metro, Transport for NSW, and industry stakeholders to support integrated and effective outcomes.

Requirements

• Demonstrated experience in business process mapping, operational design, and continuous improvement initiatives.
• Experience delivering complex projects and managing multiple priorities within demanding environments.
• Knowledge of railway, metro, or public transport systems, or experience working within comparable operational environments.
• Strong stakeholder engagement, relationship management, and communication skills, with the ability to influence and negotiate effectively.
• Proven ability to analyze information, solve problems, and develop practical, customer-focused solutions.
• Strong planning, organizational, and reporting capabilities, with attention to detail and a focus on quality outcomes.
• A collaborative approach and commitment to continuous improvement, integrity, and accountability.
• Relevant tertiary qualifications or equivalent professional experience.

Skills

• Project management
• Analytical skills
• Technical skills
• Stakeholder engagement
• Business process mapping
• Operational design
• Continuous improvement
• Relationship management
• Communication skills
• Influencing
• Negotiation
• Problem-solving
• Planning
• Organizational skills
• Reporting capabilities
• Attention to detail

Location

• Sydney, CBD

Work Type

• Hybrid

Experience Level

• Experience delivering operational projects within complex environments
• Experience delivering complex projects and managing multiple priorities within demanding environments

Education Level

• Relevant tertiary qualifications or equivalent professional experience

Benefits

• Flexible work options may be available

About the Company

• Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities, and industry every day.

Equal Opportunity

• Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.