Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Field Service Engineer role.
Rezi rewrites your resume against Roche's job description. Free.
Tailor your resume to this Field Service Engineer role.
Rezi rewrites your resume against Roche's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Field Service Engineer posting at Roche — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Field Service Engineer posting at Roche — free, in seconds.
About the Role
At Roche, we foster a culture that encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected. This environment allows you to thrive personally and professionally as we work to prevent, stop, and cure diseases and ensure global access to healthcare.
Responsibilities
- Perform repairs and diagnose/resolve technical issues.
- Handle customer calls and resolve technical problems to ensure customer trust.
- Participate in 24-hour hotline support rotation for emergency requests.
- Manage and conduct preventive maintenance schedules.
- Coordinate consumables, parts, and schedules for preventive maintenance.
- Manage and conduct technical training schedules.
- Provide technical training to internal staff and distributors.
- Attend overseas training sessions.
- Check parts inventory and place monthly orders.
- Manage and ship used parts.
- Process quarterly returns of defective parts to headquarters for replacement.
- Manage and perform hardware and software modifications.
- Update on modification status and review technical documentation.
- Prepare, perform, and complete hardware and software installations for diagnostic medical equipment.
- Coordinate installation tasks based on monthly schedules.
- Provide on-site support for customers post-installation to ensure smooth equipment operation.
- Track and resolve various technical issues efficiently.
- Support academic activities, including application settings and operator training.
- Communicate directly with headquarters.
- Periodically update and provide technical information.
- Manage technical documentation such as service manuals, user guides, and academic guides.
- Oversee quality control, including KFDA audit preparation and management of measurement equipment lists.
Requirements
- No experience required (new graduates are welcome to apply).
- Bachelor's degree in an engineering-based major (e.g., electrical, electronic, biomedical, computer) preferred.
- Basic understanding of in vitro diagnostics, particularly for clinical laboratories.
- Knowledge of medical instrument repair.
- Submit a resume and cover letter in Korean/English (in one MS Word or PDF file).
- Current and desired salary must be indicated at the top of the resume.
- Ensure the email address on the resume matches the one used for application.
- Veterans and individuals with disabilities receive preferential treatment according to relevant laws.
- Do not include sensitive personal information (physical conditions, region of origin, marital status, family relations, etc.) on the resume.
- Employment may be canceled even after confirmation if false information is found in the application documents.
Skills
- Service and application expertise
- Instrument optimization
- Cross-functional leadership
- Customer-oriented mindset
- Relationship management
- Internal cooperation and collaboration
- Excellent communication and interpersonal skills
- PC-based program handling
Location
- Seoul, South Korea
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- Bachelor's Degree
About the Company
- A healthier future drives us to innovate.
- Over 100,000 employees globally are dedicated to advancing science and ensuring access to healthcare.
- Our work impacts over 26 million people treated with our medicines and billions of tests conducted with our diagnostics products.
- We empower each other to explore new possibilities, foster creativity, and maintain high ambitions to deliver life-changing healthcare solutions with global impact.
Equal Opportunity
- Roche is an Equal Opportunity Employer.