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About the Role

The Transitional Housing Worker (THW) at Carlton House supports refugees and newcomers with embedded mental health and addictions supports. This role is instrumental in assisting clients with their goals, ensuring access to support, and responding to situations during shifts. The position contributes to a seamless and coordinated care model for refugees settling in Toronto, ensuring critical services are available for their new lives.

Responsibilities

Provide on-site support including direct ADL support, group facilitation, social recreational programming, conflict resolution, and supportive counselling.
Manage crisis prevention/intervention, risk assessment/management, monitoring, and follow-up.
Perform administrative tasks including documentation and coordination of shelter operations.
Maintain trusting, respectful, and collaborative working relationships with clients and colleagues.
Liaise with CMHA Toronto, City of Toronto service providers, and other community supports.
Provide on-site mental health and addictions support tailored to client needs.
Deliver settlement navigation, support, information, orientation, and shelter support at Carlton House.
Facilitate internal/external referrals for services not provided by the program.
Facilitate group and individual sessions for skill-building, life skills training, and addressing diverse client needs.
Develop and implement community outreach plans to promote programs and services.
Provide flexible support, including evenings and weekends, assisting clients with migration and integration.
Help prepare and serve meals to residents, maintaining kitchen routines and food safety standards.
Offer transitional shelter support, and support safety and long-term housing plans.
Develop therapeutic alliances with clients and their support systems using a trauma-informed and strength-based approach.
Advocate on behalf of clients and connect them with community resources.
Establish effective working relationships with staff of other agencies.

Requirements

Minimum two years of experience in direct service delivery.
Work experience in the settlement and/or community work sectors supporting adults with mental health and addictions needs.
Sound knowledge of crisis intervention/prevention, addiction issues, recovery-oriented approaches, culturally competent care, trauma informed care, and severe and persistent mental illness.
Solution-focused approach to work.
Ability to manage crises.
Ability to work with diverse cultural and linguistic backgrounds/communities, demonstrating a non-homophobic and anti-racist approach.
Ability to work within a multidisciplinary team.
Ability to work independently.
Effective analytical, assessment, and decision-making skills.
Trained in trauma-informed care, family-centered practices, culturally competent care, and motivational interviewing.
Adherence to COVID-19 policy and proof of vaccination required.

Skills

Direct ADL support
Group facilitation
Social recreational programming
Conflict resolution
Supportive counselling
Crisis prevention/intervention
Risk assessment/management
Settlement navigation
Skill-building
Life skills training
Community outreach
Meal preparation
Therapeutic alliance development
Advocacy
Community resource connection
Working with diverse cultural and linguistic backgrounds
Multidisciplinary team collaboration
Independent work
Analytical skills
Assessment skills
Decision-making skills
Trauma-informed care
Family-centered practices
Culturally competent care
Motivational interviewing

Location

Toronto

Work Type

Full-time
Day, evening and overnight shifts

Experience Level

Minimum two years of experience

Education Level

Minimum college diploma in Social Work/Social Sciences, Recreation/Rehabilitation Therapy or a combination of educational and related work/life experience.

Salary/Compensations

$30.19 - $33.08 hourly rate

Benefits

Health Care of Ontario Pension Plan (HOOPP)
Comprehensive Group Health Insurance – Health, Dental, Vision, Paramédicals
Short-term and Long-term Disability programs and life insurance
Work-life balance and flexibility
Annual Professional Development Funding

About the Company

CMHA Toronto is the city’s leading community mental health agency.
We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope.
We take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness.
By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more.
Our goal is to help everyone thrive in the community.
We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.
We are big believers in wellness and work-life balance.
We promote a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment.
Staff value the flexibility in work schedules and the work-life balance CMHA Toronto encourages.
Staff appreciate the training and development opportunities provided to staff and the encouragement for continuous learning.
Staff often comment on the sense of community and personal support that exists throughout the organization.

Equal Opportunity

CMHA Toronto is committed to an equitable, diverse, inclusive, anti-racist and anti-oppressive workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer.
We encourage equity-seeking candidates to apply, especially those who identify as black, Indigenous, people and women of colour, people with disabilities, 2SLGBTQ+ or women.
We recognize and honour the intersectionality of equity-based identities.
Personal experience with mental health issues, either through self or a loved one, is an asset.
If you are contacted by our offices regarding a job opportunity, please advise prior to the interview should you require any accommodation.