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About the Role
As a Deployment Strategist, you will be on the front lines of impact, owning outcomes and working hand-in-hand with government and utility partners to understand their operations, pain points, and goals. You will translate these insights into real, scalable solutions that drive measurable results, pushing projects from launch to long-term growth with a focus on adoption, efficiency, revenue impact, and customer success. This role is for individuals who love digging into complexity, building strong customer relationships, and delivering time-critical solutions to meaningful real-world problems.
Responsibilities
- Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact.
- Take full accountability for the success of each customer—from implementation to renewal, expansion, and long-term value creation.
- Understand customer operations, data, and challenges deeply.
- Ensure every customer touchpoint is high-quality, high-substance, and unforgettable.
- Translate understanding into action plans that boost adoption, revenue, and efficiency.
- Surface what’s working (and what’s not) from the field to influence product direction and future investments.
- Build strong relationships across all levels by showing up in a high-quality way and delivering highly effective, innovative solutions.
- Spend approximately 40% of time traveling for in-person customer engagement.
Requirements
- 3+ years in roles driving real outcomes—consulting, strategy, implementation, or customer success—ideally in govtech.
- A builder’s mindset, thriving in ambiguity and moving fast.
- Customer obsession, solving for long-term success.
- Fluent in data, financial models, and metrics that define success.
- An eye for growth opportunities (upsell, renewal, expansion).
- Ability to collaborate cross-functionally to turn field insights into product innovation.
- Flexibility and grit, energized by customer proximity, field work, and solving complex problems at scale.
- Energized by big, complex challenges and the opportunity to solve them.
- Desire for work to have a real, measurable impact on people’s lives.
- Takes ownership and runs toward problems.
- Values clear, candid, and constructive communication.
- Must be a US person (US citizen or permanent resident).
- Must reside in the US.
- Must be able to participate in E-Verify.
Skills
- Consulting
- Strategy
- Implementation
- Customer Success
- Data Analysis
- Financial Modeling
- Metrics Definition
- Cross-functional Collaboration
- Problem-Solving
Location
- US
Work Type
- Hybrid
- Travel (approx. 40%)
Experience Level
- 3+ years
Benefits
- 100% paid health coverage
- Flexible time off
- Sick leave
- Lunch, snacks, and coffee provided in office
- Company retreats
- Opportunities to travel
About the Company
- Promise modernizes how government agencies and utilities support people in financial difficulty by building technology that simplifies benefit access, assistance program engagement, and payment plans.
- The company aims to transform public systems to work better for everyone, especially the most vulnerable.
- The team includes experts from Palantir, Google, and Stripe, along with esteemed government leaders.
- Promise is backed by over $50 million in funding from top investors.
- Recognized as one of Fast Company's 'World's Most Innovative Companies of 2022,' 'Forbes Next Billion-Dollar Startups 2024,' and Y Combinator’s #1 GovTech startup.
Equal Opportunity
- Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status.
- The Company complies with applicable state and local laws governing non-discrimination in employment.
- Promise is committed to promoting diversity and inclusion in the workplace.
- Provides reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs.
- Participates in E-Verify.