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About the Role
In these newly created roles, you will be an important pillar of customer and booking support for our newly-integrated Matterport product, a spatial data platform that converts physical spaces into immersive, highly accurate 3D digital models for Real Estate agency customers. You will assist with an array of customer enquiries, from simple to complex, where no two days will be the same. This is an opportunity for a passionate and resilient problem-solver to grow with a company that is expanding its technology and teams, offering career pathways into Tech, Marketing, and Data through bespoke development plans, as well as Team Leader roles.
Responsibilities
- Be a trusted partner: Act as the go-to technical wizard and account champion for Real Estate agents, helping them solve problems and get the most out of industry-leading solutions.
- Master the art of connection: Expertly manage inbound enquiries across phone, live chat, and email as the friendly and knowledgeable voice of the brand.
- Drive customer love: Become a product guru, empowering clients to unlock the full potential of platforms and building loyalty.
- Be a changemaker: Gather client feedback to drive process and product improvements that shape company strategy.
- Be a super-collaborator: Lend expertise to support internal Sales and Implementation teams.
- Become an industry expert: Grow into a specialist in the Australian Real Estate and Developer space.
Requirements
- Previous experience in fast-paced customer service roles.
- Passionate about delivering great customer experience.
- Excellent communication skills with an enthusiastic, positive approach.
- Resilient and empathic in nature.
- Excellent problem-solving skills.
- A high level of confidentiality.
- Naturally curious and comfortable with new technology.
- Experience supporting tech platforms within the SaaS industry (preferred).
- Contact centre experience (highly preferred).
- Experience in support roles for Real Estate, PropTech, Online Sales or Advertising Sales.
Skills
- Customer service
- Technical support
- Account management
- Communication
- Problem-solving
- SaaS
- Real Estate
- PropTech
- Online Sales
- Advertising Sales
Location
- Australia
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Benefits
- Up to 20 weeks paid parental leave for primary carers.
- Wellbeing Leave, and opportunity to buy additional leave days.
- Novated leasing through Autopia.
- Leadership development programs.
- LinkedIn Learning.
- Regular social events including Innovation Days.
About the Company
- Domain is one of Australia's most trusted and loved property brands, helping millions of Australians find their dream home and stay informed about the property market.
- Domain has joined forces with CoStar Group, a global leader in real estate information, analytics, and online marketplaces.
- CoStar Group is an S&P 500 company with more than 35 years of experience transforming how people understand and transact real estate.
- CoStar is investing heavily in new products, technology, and people to revolutionise how Australians access property data, insights, and marketplaces.
- This role is at the intersection of Domain's local market expertise and CoStar's global scale and technology.
Equal Opportunity
- Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities.
- Proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
- Committed to providing an equitable recruitment process for people with disability.
- If you require adjustments during the process we’re here to support.
- If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or leave a message on 1300 858 356 and we will get back to you.
- CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.