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About the Role
To provide superior customer service, while efficiently and effectively processing transactions.
Responsibilities
- Smile, greet, and engage with every customer that comes to the work area.
- Assist customers with questions in a prompt friendly courteous manner, making recommendations on products as necessary.
- Report customer suggestions, comments and complaints utilizing the appropriate forms.
- Help customers place and collect special orders.
- Check out customers accurately and efficiently using barcodes and PLU codes.
- Receive payments and accurately handle money in and out.
- Bag customer’s purchases and ask if they need assistance with carryout to their vehicles.
- Process refunds and exchanges to customers as needed according to store policy.
- Understand the point-of-sales system and troubleshoot as needed.
- Maintain the front end by keeping the area clean, organized and stocked with supplies.
- Assist with the merchandising of front end displays, body care, and other areas as needed.
- Replenish and rotate displayings, following stocking priorities set by the Department Manager.
- Merchandise with appropriate signage.
- Report any products not scanning to the Database Team or supervisors.
- Follow security procedures and report any potential shoplifters or difficult customers.
- Maintain tills, checkout lanes, cart area, customer seating areas, and front entrance of the store in a clean, orderly condition - free of ice, snow, tripping hazards, or debris/messes.
- Maintain equipment in a clean and orderly condition - report any technical issues to supervisors.
- Participate in daily, weekly, and monthly cleans of the department.
- Participate in regular inventory counts.
- Perform other tasks as assigned by the Department Manager or Store Manager.
Requirements
- Individuals with disabilities to perform the essential functions.
Skills
- POS and basic computer knowledge
- Product knowledge - organics, health store products.
- Excellent interpersonal skills
- Detail-oriented; strong initiative and follow-through; ability to handle multiple tasks simultaneously; ability to set priorities; solid judgment
Location
- Retail grocery store environment
Work Type
- Active work environment
Experience Level
- 1+ years serving the public in a customer service role