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About the Role
Serve as the primary point of contact for assigned customers, providing timely support and proactive communication throughout the customer lifecycle, including order status updates and resolution plans. Manage and process customer orders with accuracy and quality, maintaining customer master data and supporting account onboarding and maintenance activities. Monitor customer backlog activities and partner with Sales, Supply Chain, Logistics, Transportation, and Finance teams to resolve obstacles and customer issues. Investigate and resolve customer claims, returns, invoice disputes, pricing issues, and other service-related inquiries. Support revenue optimization activities and contribute to month-end and quarter-end business processes. Drive continuous improvement initiatives focused on operational efficiency, process optimization, and customer satisfaction, including quality audits and root cause analysis. Support digital transformation efforts and process standardization, including customer adoption of self-service tools and automation initiatives. Share expertise and best practices through knowledge transfer programs and training activities.
Responsibilities
- Serve as the primary point of contact for assigned customers, providing timely support and proactive communication throughout the customer lifecycle.
- Manage and process customer orders with accuracy and quality.
- Maintain customer master data and support account onboarding and maintenance activities.
- Monitor customer backlog activities and partner with Sales, Supply Chain, Logistics, Transportation, and Finance teams to resolve obstacles and customer issues.
- Investigate and resolve customer claims, returns, invoice disputes, pricing issues, and other service-related inquiries.
- Support revenue optimization activities and contribute to month-end and quarter-end business processes.
- Drive continuous improvement initiatives focused on operational efficiency, process optimization, and customer satisfaction.
- Support digital transformation efforts and process standardization, including customer adoption of self-service tools and automation initiatives.
- Share expertise and best practices through knowledge transfer programs and training activities.
Requirements
- Bachelor's degree or equivalent combination of education and experience
- Minimum 4 years of experience in Customer Support, Customer Experience, Order Management, Supply Chain, or Order-to-Cash operations
- Professional proficiency in written and spoken English
- Advanced proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
- Experience working with ERP and CRM systems (such as SAP or Salesforce)
- Strong customer service, problem-solving, and analytical skills
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of Order-to-Cash (OTC) processes and customer support operations
Skills
- Customer Service
- Problem-solving
- Analytical skills
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- ERP systems
- CRM systems
- Order-to-Cash (OTC) processes
Location
- Milwaukee, Wisconsin
- Globally
Work Type
- Full-time
Experience Level
- Minimum 4 years of experience
Education Level
- Bachelor's degree or equivalent combination of education and experience
Benefits
- Competitive pay
- Great benefits
- Comprehensive onboarding and training programs
- Opportunities to collaborate with global teams and business partners
- Exposure to customer experience, supply chain, and business transformation initiatives
- Ongoing professional development and career growth opportunities
- Supportive and collaborative work environment
- Opportunities to contribute to digital innovation and continuous improvement programs
About the Company
- Brady makes products that make the world a safer and more productive place.
- Brady is a global leader in safety, identification and compliance solutions for a diverse range of workplaces.
- Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.
- Brady has a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more.
- Brady has thrived for over 100 years, and its innovative spirit drives future growth.
- Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation.
- Brady strives to foster an inclusive workplace where diverse talent can learn, grow, and succeed.
- Brady has deeply rooted values, and no matter where you work at Brady, you’ll feel connected to the community through charitable contributions and opportunities to give back.
- Brady has more than 70 locations globally.