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About the Role
This is a founding role for the first Forward Deployed Designer (FDD) at Artificial. You will establish and define the FDD function, operating model, patterns, and ways of working from scratch. You will also grow and manage the team, taking part in hiring subsequent FDDs and line-managing them. Your mandate is to ensure the right problems are solved before configuration begins, translating customer requests into actionable problems with platform-valid solutions and clear trade-offs.
Responsibilities
- Establish the FDD function, defining the operating model, patterns, and ways of working.
- Grow and manage the team, including hiring and line-managing subsequent FDDs.
- Join customer + FDE sessions early for problem framing and discovery.
- Translate requests into problems, identifying user behavior, platform-valid approaches, and recommendations with trade-offs.
- Prototype and test ideas quickly using the most effective medium.
- Provide credible pushback when proposed solutions do not address underlying problems.
- Codify patterns and precedents to create shared team infrastructure.
- Coach the FDE team to spread design capabilities.
- Use workspace signals to surface risks early.
Requirements
- Experience in enterprise/B2B software where design systems exist, problem framing and stakeholder navigation are key, and solutions must work within technical and organizational constraints.
- Fluency in technical concepts, with comfort in reading and writing code using an in-house DSL.
- Ability to reason about configurable systems and understand platform capabilities and limitations.
- Experience managing designers, including line management of small teams (3-5 people) and prior hiring experience.
- Insurance or Lloyd's experience is a plus but not required.
- Collaborative skills with an emphasis on product quality.
- Strong problem-solving skills.
- Experience in a distributed work environment.
- Potential and raw talent are valued as much as experience.
Skills
- Design
- Problem Framing
- Stakeholder Management
- Prototyping
- User Experience (UX)
- Technical Concepts
- Coding (DSL)
- Team Management
- Hiring
- Coaching
Location
- London
Work Type
- Full-time
- Hybrid
Experience Level
- Founding role
- Management experience
Benefits
- Private medical insurance
- Income protection insurance
- Life insurance of 4 * base salary
- On-site gym and shower facilities
- Enhanced maternity and paternity pay
- Team social events and company parties
- Salary exchange on pension and nursery fees
- Access to Maji, the financial wellbeing platform
- Company stock options managed through Ledgy
- Milestone Birthday Bonus
- Life Events leave policy
- Generous holiday allowance of 28 days plus national holidays
- Home office and equipment allowance
- Company MacBook
- Learning allowance and leave to attend conferences or take exams
- YuLife employee benefits, including EAP and bereavement helplines
- Tree planting through Ecologi Action partnership
- High-quality coffee machine
About the Company
- Artificial is building the next generation of technology for the specialty (re)insurance market.
- Their mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision-making.
- They use modern technology to solve real challenges for leading brokers and insurers by automating repetitive tasks and structuring complexity.
- The company has raised $45M (£33M) in Series B funding from lead investor CommerzVentures, Move Capital, and existing shareholders.
- They foster a collaborative team environment that values curiosity, ownership, and continuous learning.
Equal Opportunity
- Proud to be an equal opportunities employer committed to building a diverse team.
- Adjustments can be made to the hiring process for accessibility.
- Candidates are welcome to share preferred pronouns.
- Background checks may include criminal record check, credit history review, speaking with previous employers, and confirming academic qualifications.