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About the Role
Take the lead in shaping how EML uses Microsoft Dynamics 365, with the ownership to influence platform direction and the hands-on scope to bring improvements to life. EML is transforming the industry with cutting-edge solutions that enhance claims management, improve outcomes, and streamline processes.
Responsibilities
- Own the Dynamics 365 CRM and Dataverse roadmap, keeping the platform reliable, sustainable and aligned with business priorities.
- Lead hands-on configuration and enhancements, translating business needs into practical solutions that make the most of standard platform capabilities.
- Manage environments, testing and controlled releases, ensuring changes and Microsoft updates are assessed, communicated and implemented safely.
- Coordinate incident, problem and change management in line with ITIL practices, resolving issues across CRM, integrations, access and data.
- Partner with business and delivery teams to prioritise the CRM backlog, balancing enhancements, technical debt, risks and support improvements.
Requirements
- 8+ years’ experience with Microsoft Dynamics 365 CE / CRM, including hands-on configuration of Dataverse and model-driven apps.
- Experience supporting CRM integrations and automation using Power Automate, connectors and APIs.
- Strong capability in environment and release management, incident resolution and service transition, with working knowledge of Dynamics 365 identity, licensing and access controls, including Microsoft Entra and role-based security.
- Ability to translate business needs into practical CRM solutions and work effectively with stakeholders and vendors.
- Data migration, SharePoint, Outlook and reporting experience, plus relevant Microsoft or ITIL qualifications, would be highly regarded.
Skills
- Microsoft Dynamics 365 CE / CRM
- Dataverse
- Model-driven apps
- Power Automate
- Connectors
- APIs
- Environment management
- Release management
- Incident resolution
- Service transition
- Microsoft Entra
- Role-based security
- Data migration
- SharePoint
- Outlook
- Reporting
- Microsoft qualifications
- ITIL qualifications
Location
- Sydney
Work Type
- Permanent
- Full-time
- Hybrid work options
Experience Level
- 8+ years’ experience
Salary/Compensations
- Annual incentive scheme + regular salary reviews
Benefits
- Hybrid work options for better balance.
- Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
- Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
- Corporate wellbeing program, including gym and health insurance discounts.
- Comprehensive learning and development tailored to help you grow.
- EAP provides access to professional medical advice and safety features for our employees and their families
- Company-wide celebration events that keep us connected.
About the Company
- EML is known for its strong culture of appreciation, connection and celebration.
- EML offers one of the most stable and future‑focused careers in the industry.
- Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand.
- EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.
- As we expand, our Technology team is growing rapidly, driving innovation in AI for Workers Compensation.