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About the Role
Operations Support Team Members are needed to join our Pemulwuy delivery hub. This role supports the flow of packages, prepares daily loads, coordinates with delivery partners, and supports drivers. It's an opportunity for individuals who thrive in a fast-paced environment, are team players, enjoy hands-on work, and seek career progression in logistics management.
Responsibilities
- Support daily delivery operations by preparing reports and assisting with package tracking and processing.
- Handle incoming and outgoing packages, including returns, to ensure the efficient flow of parcels.
- Work closely with Drivers and Delivery Partners to coordinate loadout and resolve any delivery issues quickly.
- Liaise with the call center to assist with customer updates or queries, providing on-the-ground support, and occasionally contacting customers directly via phone or email.
- Partner with Supervisors and team members to maintain smooth, day-to-day operations across the delivery centre.
- Assist with truck loading and unloading, ensuring packages are sorted and ready on time.
- Support the sortation team during peak times to meet delivery deadlines.
- Keep accurate records through data entry and escalate any issues or special cases to Supervisors as needed.
- Maintain a clean, safe, and organised work area in line with health and safety standards.
Requirements
- Previous experience in an operations, transport or warehouse environment.
- Strong customer service and solutions-focused mindset.
- Excellent communication skills.
- Proficiency in Microsoft Office suite and other relevant software.
- Ability to lift up to 20kgs.
Skills
- Customer service
- Communication
- Microsoft Office suite
- Data entry
Location
- Sydney (Pemulwuy)
Work Type
- Full-time
Experience Level
- Entry level
Salary/Compensations
- Award hourly rate
Benefits
- Genuine growth opportunities
About the Company
- Dragonfly offers a different way of doing e-commerce delivery in Australia, leveraging over three decades of Canadian market leadership.
- The company utilizes the latest technologies and skilled personnel to achieve greater efficiencies, better results, and a superior customer experience.
- Dragonfly operates in a fast-paced environment with a focus on market growth and agile working practices.
- The team is dedicated to ensuring on-time deliveries across Australia.