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About the Role

We are currently hiring a Clinic Support Associate for immediate, long-term employment. This role involves managing front desk operations and assisting clinicians with patient care to ensure a smooth and welcoming experience for every patient. It's a hands-on role in a fast-growing field where you can make a real impact and grow with an expert team.

Responsibilities

Greet and welcome patients and visitors with an upbeat attitude and warm, inviting smile, answering or directing inquiries and efficiently checking in patients.
Deliver a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling.
Manage scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
Maintain on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays.
Receive and process incoming faxes promptly.
Perform accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates.
Generate reports, logs, and lists, including financial reconciliations and patient retention tracking.
Ensure co-pays are tallied, reconciled, and manage credit extended to patients.
Set up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
Contact treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care, updating the system accordingly.
Assist patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines.
Educate patients on proper equipment use and exercise techniques.
Prepare patients for therapy treatments by providing comfort, assistance, and reassurance.
Provide information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism.
Maintain patient confidentiality and protect sensitive information in compliance with HIPAA guidelines and clinic policies.
Maintain a safe, clean, and organized environment by complying with all procedures, rules, and regulations.
Perform light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal.
Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols.
Answer calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills.
Maintain physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
Perform other duties and assignments as required to support clinic operations and patient care.

Requirements

High school diploma or GED is required.
One (1) year of medical office experience preferred, with familiarity in EMR systems a plus.
One year of experience in a customer service-oriented role is strongly preferred.
Proficiency in Google Suite is required.
Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns.
Ability to work effectively within a team environment.
Excellent interpersonal skills and the ability to quickly adapt to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time management and organizational skills.
Looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles.
Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
May be required to assist or find appropriate assistance to make accommodations for disabled individuals.

Skills

EMR systems
Google Suite
Communication skills
Customer service
Teamwork
Interpersonal skills
Adaptability
Observation
Record-keeping
Report writing
Problem-solving
Time management
Organizational skills

Location

Onsite

Work Type

Full-time
Long-term employment

Experience Level

1 year of medical office experience preferred
1 year of customer service experience preferred

Education Level

High school diploma or GED

Salary/Compensations

USD 17 - USD 20 - hourly

Benefits

Comprehensive multidisciplinary services
Inspiring team environment
Investment in people
Best workplace environment possible

About the Company

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering Physical, Occupational, Speech Therapy, Massage, and Acupuncture services.
We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community.
We are driven by our mission to continually invest in our people and offer the best workplace environment possible.