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About the Role
The Guest Services Ambassador is the first point of contact for guests, responsible for the admissions process and ensuring a safe and memorable experience throughout the Aquarium. This role requires availability to work any shift, as the attraction is open 365 days a year.
Responsibilities
- Participate in all aspects of the Guest Services department and ensure service standards are followed.
- Perform Point-of-Sales transactions for ticket sales, including cash transactions.
- Validate tickets and regulate entrance into the aquarium.
- Consistently offer professional, friendly, and engaging service to all guests.
- Represent Ripley’s Aquarium of Canada when welcoming Guests.
- Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect, and fun.
- Take the lead in answering any Guest inquiries and handling guest recovery.
- Perform other duties as assigned.
Requirements
- Previous experience with guest/customer service is an asset.
- Strong problem-solving skills.
- Experience working both independently and as part of a team is an asset.
Work Type
- Part-Time
Salary/Compensations
- $19.06/hourly
About the Company
- Ripley's Aquarium of Canada uses artificial intelligence (AI) technology tools (including ADP Workforce Now) to assist in the screening, assessment, or selection of applicants as part of the recruitment process for this position.
Equal Opportunity
- Ripley's Aquarium of Canada is dedicated to providing an atmosphere free from barriers in order to promote equity and diversity and will ensure the full participation and advancement of members of protected groups, which include but are not limited to women, Indigenous persons, members of visible minority groups, LGBTQ2S+ individuals, and persons with disabilities.
- Ripley's Aquarium of Canada is committed to ensuring that its hiring process is fair and equitable for all persons.
- Ripley's Aquarium of Canada is committed to accessibility and to protecting the human rights of all persons in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario’s Human Rights Code.
- We invite and encourage applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our organization.
- As such, Ripley's Aquarium of Canada will provide reasonable accommodation for any applicant, as requested during the recruitment process.
- Please contact us at jobs@ripleysaquariumofcanada.com if you require assistance with the accommodation process.