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About the Role
The Patient Care Coordinator (PCC) professionally manages the patient process through front office administration, including patient calls, appointment scheduling, insurance verifications, administrative and financial reporting, invoicing, and equipment/supply ordering. The primary goal is to provide excellent customer service in a professional atmosphere.
Responsibilities
- Greet all visitors.
- Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).
- Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.
- Schedules follow-up appointments.
- Ensures quality customer service.
- Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.
- Verify patients' insurance eligibility and benefits through all insurance carriers.
- Collects and distributes mail, messages, and reports to the appropriate staff members.
- Maintains patient files and databases according to HIPPA regulations and ensuring information is up-to-date.
- Respects patients by recognizing their rights and maintaining confidentiality.
- Makes phone calls to existing patients to generate business (no cold-calling).
- Prepare and generate reports for the clinic and corporate office.
- Maintain the cleanliness of the office.
- Perform a variety of additional administrative duties.
- All other duties as assigned.
Requirements
- High School diploma or equivalent is required.
- Two (2) years previous medical or general office experience preferred.
- Two (2) years previous customer service experience preferred.
- Must be well organized and able to multitask efficiently.
- Must have the ability to communicate effectively in English.
- Must be proficient in MS Office and have good computer skills.
- Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.
Location
- North Austin, TX
- Austin, TX
Work Type
- Full Time
- 40 hours/week
- Monday-Friday, 9am-5pm
Education Level
- High School diploma or equivalent
Salary/Compensations
- $15.00 - $17.00 Hourly
- Monthly Bonus Opportunities
Benefits
- Health, Vision, Dental, Life Insurance
- Short-Term & Long-Term Disability
- FSA
- 401(k) Plan
- Earned Paid Time Off
- Paid Holidays
About the Company
- For over 80 years, Beltone has been “Helping the World Hear Better" and has consistently achieved the highest customer care satisfaction ratings.
- A global leader in hearing healthcare, Beltone is currently seeking dynamic and motivated Administrative and Customer Service Professionals to join our team and launch a rewarding new career.