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About the Role

The Applications Engineer implements, administers, integrates, and supports enterprise applications used by attorneys and legal professionals across the firm, ensuring application reliability, security, and lifecycle management. This role combines strong application support expertise with an understanding of legal technology and business workflows to deliver secure, efficient solutions and improve the user experience.

Responsibilities

Serve as the technical owner and subject-matter expert for assigned enterprise and legal applications.
Configure, administer, maintain, and support enterprise applications throughout their lifecycle.
Support legal technology platforms, including NetDocuments, Litera, Intapp, Microsoft 365 add-ins, and other cloud-based and on-premises applications.
Plan, test, deploy, and support application implementations, upgrades, patches, integrations, and new functionality.
Develop automation to streamline application administration, deployment, monitoring, reporting, and support.
Proactively monitor application availability, performance, capacity, integrations, and scheduled processes.
Troubleshoot complex application and integration issues, perform root cause analysis, and coordinate with internal teams and vendors.
Partner with Information Security to implement and maintain appropriate application security controls.
Maintain technical documentation, architecture diagrams, support procedures, configuration standards, and operational runbooks.
Manage relationships with technology vendors and service providers.
Provide technical guidance and share knowledge with other members of the Practice Technology and IT teams.
Participate in after-hours maintenance, upgrades, and escalation support when required.

Requirements

5+ years of experience administering and supporting enterprise applications.
Proven experience installing, configuring, monitoring, troubleshooting, upgrading, and patching enterprise applications.
Experience supporting SaaS and other cloud-based enterprise applications.
Experience with identity and authentication technologies such as SSO, SAML, OAuth, Entra ID/Azure AD, MFA, certificates, and service accounts.
Experience working with REST APIs, web services, or other application integration technologies.
Proven experience designing or supporting highly available applications, including load balancing, redundancy, failover, disaster recovery, and business continuity.
Strong understanding of application security principles, including role-based and least-privilege access, vulnerability remediation, and secure configuration.
Strong troubleshooting and analytical skills, including the ability to analyze logs, integrations, application dependencies, and complex issues.
Demonstrated ability to own technical issues and projects, drive them to completion, and improve reliability through automation and process improvement.
Strong written and verbal communication skills.
Strong organizational skills, with the ability to manage multiple priorities in a large, complex enterprise environment.

Skills

NetDocuments
Litera
Intapp
Microsoft 365 add-ins
Cloud-based applications
On-premises applications
SSO
SAML
OAuth
Entra ID/Azure AD
MFA
Certificates
Service accounts
REST APIs
Web services
Application integration
Load balancing
Redundancy
Failover
Disaster recovery
Business continuity
Application security
Troubleshooting
Analytical skills
Log analysis
Automation
Process improvement
Generative AI
AI technologies

Location

New York City
San Francisco
White Plains NY
Washington DC area
Illinois
Washington State

Work Type

Full-time

Experience Level

5+ years of experience administering and supporting enterprise applications

Education Level

Bachelor’s Degree in Information Management, Computer Science or related fields

Salary/Compensations

For New York City, San Francisco, the expected salary range for this position is between $154,000 and $180,000.
For White Plains NY, Washington DC area, Illinois and Washington State, the expected salary range for this position is between $148,000 and $178,750.

Benefits

medical, dental, vision, life and disability insurance
401(k) Retirement Plan
Flexible Spending & Health Savings Account
firm-paid holidays, vacation, and sick time
Employee assistance program and other benefits
annual bonuses

About the Company

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business.
We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee.
The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.

Equal Opportunity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.