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About the Role
As Senior Director, Talent Development Operations, you will lead the people and systems that turn Talent Development strategy into scalable development across VEG, connecting programs, trainers, technology, training environments, and field partners. You will build the bridge between VQ and the frontline, shaping what should be built centrally, what should be enabled closer to hospitals, and how the two work together so VEGgies can learn, practice, and grow in the flow of their work.
Responsibilities
- Lead and develop managers and directors responsible for delivering people, programs, systems, and infrastructure that help learning scale across VEG.
- Develop how training moves from curriculum into real-world learning, practice, and reinforcement across hospitals.
- Equip trainers, facilitators, leaders, and subject-matter experts with tools, standards, and support to build capability closer to the work.
- Partner across Talent Development, Operations, and other teams to clarify what should be built centrally, what should live closer to hospitals, and how the pieces work together.
- Build and strengthen the technology, data, training environments, vendors, processes, and operating rhythms that allow learning to scale reliably.
- Use demand, capacity, quality, reach, and outcome data to surface gaps, guide investment, and continuously improve how VEG develops its people.
Requirements
- 10+ years of experience leading managers and/or directors accountable for meaningful teams, capabilities, or outcomes.
- Experience building or materially transforming a learning, training, enablement, or workforce-development system.
- Experience delivering training or capability development across a distributed, multi-site, field, or frontline organization.
- Experience balancing enterprise consistency with the realities of different markets, locations, leaders, and teams.
- Strong business judgment, including making tradeoffs across people, capacity, technology, resources, and investment.
- Ability to build trusted relationships and influence senior leaders and cross-functional partners through growth, ambiguity, and change.
Skills
- Empathetic, people-centric approach
- Humility
- Sense of ownership
- Curiosity
- Asking insightful questions
- Continuous learning
Location
- White Plains, NY
Work Type
- 4 days in office required
- In-person collaboration
Experience Level
- Senior Director
Salary/Compensations
- $180,000 - $230,000 + bonus
Benefits
- Comprehensive health and wellness benefits starting on day one
- Access to free therapy or counseling
- Paid parental leave, up to 12 weeks at 100% of regular salary
- Inclusive fertility and family-building care
- Unlimited PTO
- Generous employee referral program
- Casual office attire
- Ability to bring pet to work
- Company laptop
- Monthly cell phone reimbursement
- Free parking
- Shuttle from White Plains Metro-North station
About the Company
- VEG was born in 2014 with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience.
- Hospitals nationwide open 24/7/365.
- Created an ER experience that focuses on what pets and pet parents really need.
- Rethinking emergency care from every angle—from how hospitals are run to how people working inside them are supported.
- VEG is a 2025 and 2026 certified Great Place to Work®.
Equal Opportunity
- At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness.
- Devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.
- Focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered.