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About the Role
As a Banking Consultant in Retail Banking, you will provide customers with a seamless banking experience by meeting their end-to-end financial needs and goals. This involves transaction activities, needs-based conversations, and educating customers on available financial solutions, including digital options. The role is primarily branch-based and focuses on delivering high standards of customer service to foster customer advocacy. You will be part of a collaborative team, acting as a role model and peer coach to enhance the customer experience.
Responsibilities
- Provide customers with a seamless branch experience by meeting their end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
- Act as a role model and peer coach within a collaborative team to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to ‘know your customer’ from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
Requirements
- Exceptional customer focus; retail experience is an advantage.
- Experience as a user and promoter of technology; working knowledge in using different digital channels is an advantage.
- Ability to multi-task and adapt to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
- A growth mindset is essential.
Skills
- Customer service
- Financial needs assessment
- Digital solutions education
- Transaction processing
- Peer coaching
- Risk management
- Compliance
- Communication
- Interpersonal skills
- Adaptability
- Multi-tasking
Location
- George Street, Sydney NSW 2000
Work Type
- Permanent
- Full Time
- Branch-based
Benefits
- Access to health and wellbeing services
- Discounts on selected products and services from ANZ
About the Company
- ANZ is shaping a world where people and communities thrive, driven by a common goal to improve the financial wellbeing and sustainability of its millions of customers.
- Banking is changing, and ANZ is evolving with it, offering great opportunities for employees to try new things, learn, and grow.
- ANZ celebrates the diverse backgrounds, perspectives, and life experiences of its people.
- ANZ is committed to building a workplace that reflects the diversity of the communities it serves.
Equal Opportunity
- We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
- If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.