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About the Role

We are seeking an entrepreneurial, hands-on Managing Partner to take a leadership role in the day-to-day operations, performance, and growth of our established beauty studio in Hartsdale, NY. This is a business-minded leadership opportunity with the potential for equity ownership.

Responsibilities

Take ownership of the studio's day-to-day operations and overall performance.
Develop efficient staff schedules that maximize coverage, productivity, and revenue.
Ensure the studio operates smoothly, set-up staff meetings, and consistently delivers an exceptional client experience.
Step into front-desk/reception responsibilities when staffing requires it.
Develop, implement, and improve operational systems and procedures.
Create weekly reports to send to ownership.
Monitor appointments, cancellations, memberships, leads, retention, rebooking, retail sales, and other key performance indicators.
Identify operational inefficiencies and independently implement solutions.
Establish clear processes that allow the studio to operate effectively with minimal owner involvement.
Make day-to-day business decisions with sound judgment and accountability.
Develop and execute strategies to increase studio revenue and profitability.
Identify opportunities to increase memberships, client retention, rebooking, retail sales, and average client spend.
Track leads and improve lead-to-client conversion.
Analyze business performance and translate data into actionable strategies.
Establish measurable goals and monitor progress.
Identify new revenue opportunities and test innovative approaches to growing the business.
Continuously evaluate what is working, what is not, and what can be improved.
Own local marketing and client acquisition.
Get creative with grassroots and social marketing that puts the studio on the map.
Build relationships with local businesses, influencers, and community partners.
Develop collabs, referral programs, events, and cross-promotions.
Stay plugged into beauty, wellness, and social trends.
Find fresh ways to keep the studio top-of-mind in the community.
Lead, coach, motivate, and develop the studio team.
Establish clear expectations and accountability.
Monitor team performance and address issues proactively.
Coach employees toward improved performance and client service.
Foster a positive, professional, collaborative, and results-oriented culture.
Lead by example and be willing to work alongside the team when necessary.
Help create an environment where employees take pride in the success of the business.

Requirements

3+ years of progressive management, leadership, or operations experience.
Experience in a high-level management, operations, or comparable leadership position.
Experience managing teams and holding employees accountable to performance standards.
Experience in a beauty, wellness, salon, spa, fitness, hospitality, retail, or other customer-focused service environment.
Experience working within a membership-based, recurring-revenue, or client-retention-driven business.
Demonstrated understanding of sales, customer acquisition, lead conversion, client retention, and revenue growth.
Demonstrated experience using business metrics to drive decisions, including revenue, labor, lead conversion, membership growth, retention, rebooking, and profitability.
Strong technology and systems proficiency, with the ability to quickly learn scheduling, CRM, membership, POS, reporting, payroll, and other business management platforms.
Strong business judgment and the confidence to make decisions independently.
Ability to work in a hands-on studio environment and step into operational responsibilities when necessary.
Possess strong interpersonal skills to communicate with confidence.
Must be an excellent organizer and problem solver with strong project management skills.
Must be able to work flexible days and hours; including evenings and weekends.
Competent trainer and motivator.
Experience managing a salon, spa, beauty studio, wellness business, fitness studio, or similar membership-based operation.
Multi-unit management or regional management experience.
Franchise or multi-location business experience.
Experience with P&L management, budgeting, forecasting, labor management, or financial performance.
Experience with CRM and lead-management systems.
Marketing, social media, local business development, or community partnership experience.
Proven experience increasing membership enrollment, client retention, rebooking, average client spend, or location revenue.
Experience developing referral programs, local partnerships, events, or cross-promotional campaigns.
Strong understanding of current beauty, wellness, social media, and consumer trends.
Self-directed, entrepreneurial, comfortable with technology, and confident making decisions without waiting to be told.
Ability to move between big-picture strategy and hands-on execution.

Skills

Business Operations
Business Growth & Revenue
Marketing & Community Engagement
Team Leadership
Sales
Customer Acquisition
Lead Conversion
Client Retention
Revenue Growth
Business Metrics Analysis
Technology Proficiency
Scheduling Software
CRM Software
Membership Management Software
POS Systems
Reporting Tools
Payroll Systems
Business Judgment
Interpersonal Communication
Organization
Problem Solving
Project Management
Training
Motivation
P&L Management
Budgeting
Forecasting
Labor Management
Financial Performance Analysis
Social Media Marketing
Local Business Development
Community Partnerships
Referral Program Development
Event Planning
Cross-Promotional Campaigns
Trend Analysis (Beauty, Wellness, Social Media, Consumer)

Location

Hartsdale, NY

Work Type

Full-time
Onsite

Experience Level

Management
Leadership
Operations
High-level Management
Team Management
Customer-focused Service Environment
Membership-based Business
Business Metrics Driven Decisions
Hands-on Studio Environment
Project Management
Trainer
Motivator
Multi-unit Management
Regional Management
Franchise Experience
Multi-location Business Experience
P&L Management
Budgeting
Forecasting
Labor Management
Financial Performance Management
CRM Experience
Lead Management Systems Experience
Marketing Experience
Social Media Experience
Local Business Development Experience
Community Partnership Experience
Revenue Growth Experience

Salary/Compensations

Salary up to $100,000/year (Interim Period)
Continued salary (Permanent Position)
25% equity ownership (Permanent Position)

Benefits

40 hours PTO
1 week vacation
Health insurance eligibility after 90 days
25% equity ownership in the business (Permanent Position)

About the Company

Amazing Lash Studio is a brand with independently owned and operated locations.
Each location is focused on providing exceptional client experiences and driving business growth.

Equal Opportunity

Each Amazing Lash Studio location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.