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About the Role

You will be the central coordinator between customers, sales and engineering for an AI agent platform used in hospitality. You will translate customer requirements into repeatable agents and feed insights back to engineering to guide product development.

Responsibilities

Lead onboarding calls and business reviews to drive retention and expansion.
Build and deploy AI agents to automate customer workflows using AI coding tools for prototyping.
Identify patterns across requests and translate them into prioritized automation work for engineering.
Collaborate with engineering to unblock agents and scope new capabilities.
Automate low value tasks to improve personal efficiency and scalability.

Requirements

3+ years in a coordination or product oriented role with a track record of building automations or workflows
Systems thinking mindset with experience delivering automation or workflow solutions
Strong customer facing mindset and willingness to engage directly with clients
Comfort with ambiguity and a drive to improve processes rather than accept the status quo
Experience working with non technical business teams is a plus
Authorization to work in the US; visa sponsorship is not available

Location

San Francisco, CA, United States

Work Type

On site

Experience Level

3+ years

Salary/Compensations

$120,000 - $210,000 annually
Equity in the range of 0.15% - 0.60%

Benefits

Comprehensive health insurance
401k match