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About the Role
The Account Director owns a portfolio of existing Info-Tech Research Group member accounts and is responsible for growing the value of that portfolio through renewal, upsell, and cross-sell. This is a consultative, commercially minded account management role focused on deepening relationships with existing leaders and identifying how Info-Tech's offerings can solve their next problem.
Responsibilities
- Own and grow your portfolio, managing a defined book of existing member accounts with a focus on renewal and expansion.
- Map each member's priorities and stakeholders to identify cross-sell and upsell opportunities across research, diagnostics, advisory, and software offerings.
- Develop and execute strategic account plans that tie member engagement directly to renewal and growth targets.
- Lead renewal conversations early, surfacing risk before it becomes churn, and building the business case for expansion.
- Maintain a consistent rhythm of proactive outreach, account reviews, and follow-up across your portfolio.
- Translate complex member needs into clear next steps and route them to the right internal resource or subject-matter expert.
- Maintain accurate, current account, activity, pipeline, and forecast information in the CRM.
- Track progress against retention, growth, and activity targets, and apply coaching and feedback to improve.
Requirements
- Three or more years of B2B account management, client success, relationship management, or consultative sales experience with a track record of retaining and growing client relationships.
- Experience owning a portfolio, territory, or book of business against clear renewal and growth targets.
- Strong discovery and active-listening skills.
- Ability to translate complex information into a clear, commercially relevant conversation.
- Strong planning, prioritization, and follow-through across a varied and competing set of accounts.
- Comfort working in a CRM and keeping account information accurate and current.
- A collaborative approach and the judgment to bring in internal experts when it will move the account forward.
- Post-secondary education or an equivalent combination of relevant education and experience.
Skills
- Account Management
- Client Success
- Relationship Management
- Consultative Sales
- Discovery
- Active Listening
- Strategic Planning
- Prioritization
- Follow-through
- CRM proficiency
- Collaboration
- Commercial Acumen
Location
- Remote within Canada
- Optional office access in London and Toronto
Work Type
- Remote
- Hybrid (optional office access)
- Full-time
Experience Level
- 3+ years of experience
Education Level
- Post-secondary education or equivalent combination of relevant education and experience
Salary/Compensations
- Competitive compensation with strong earning potential and uncapped commissions
Benefits
- Robust onboarding and training
- Ongoing coaching and support
- Clear career growth opportunities
- Collaborative culture
- Meaningful client relationships
- Competitive compensation with strong earning potential and uncapped commissions
- President's Club recognition, awards, and trips
- RRSP matching
- Comprehensive health, dental, and vision benefits
- Generous time off, summer hours, and soft-close days
- Employee recognition
- Career development
- Financial support for professional training
- Buy a Book program
- Pet-friendly offices
- On-site gym
- Virtual yoga
- Rooftop patio
- Company fun days
About the Company
- Info-Tech Research Group is a global research and advisory firm.
Equal Opportunity
- Info-Tech Research Group of Companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including minority/female/sexual orientation/gender identity/disability/veteran.
- Upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.