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About the Role
You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home.
Responsibilities
- Greet, register, and assign rooms to guests.
- Answer telephone.
- Post charges, compute bill, collect payment, and make change for guests.
- Make and confirm reservations.
- Monitor room availability.
- Block rooms.
- Program wake-up calls.
- Handle guest mail and messages.
- Perform check-out services.
- Open and close shifts making cash drops as necessary.
- Maintain market stock and coffee area as needed.
- Provide information pertaining to hotel hours and services.
- Provide guests with directions and information regarding the local area.
- Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
- Assist in checking all lobby fixtures, equipment and conditions for proper operation, settings and maintenance. Report deficiencies.
- Schedule shuttle runs for guests (hotels with shuttle only).
- Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
- Perform laundry duties as needed (Fairfield Inn only).
- Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).
Requirements
- 1 to 3 months related experience.
- High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Solid organizational, time-management and prioritization skills.
- Exceptional customer service skills.
- Ability to multi-task in a fast-paced environment.
- Basic computer and administrative skills.
- Availability to work a flexible schedule.
- Maintain a valid Driver’s License from the state which you reside with no major violations.
Skills
- Communication skills
- Organizational skills
- Time-management skills
- Prioritization skills
- Customer service skills
- Multi-tasking skills
- Basic computer skills
- Administrative skills
Experience Level
- 1 to 3 months related experience
Education Level
- High school diploma or general education degree (GED)
Salary/Compensations
- $16.00 - $16.25 per hour
Benefits
- Comprehensive benefit packages for full-time positions
- Hotel room discounts at our locations around the globe
- Discounts on food and beverages
- Professional development and advancement opportunities
About the Company
- DelMonte Hotel Group is a leader in the hospitality industry.
- We cultivate a workplace that feels like home and that brings out the best in you, each and every day.
- Many of our associates come for a job, but stay for a career.