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About the Role
Orkin is seeking a Service Manager to ensure top-notch service delivery and lead a team of pest control professionals. This role involves training and developing staff, balancing technical skills with customer service, and driving revenue growth through exceptional customer satisfaction. The position offers career growth potential and comprehensive benefits.
Responsibilities
- Lead an entire service operation upon completion of paid training
- Motivate the service team to consistently provide the world’s best service, prioritizing safety
- Conduct yourself with the utmost professionalism and integrity with customers and coworkers
- Assist with recruiting top talent on the service team
- Train and develop Orkin Pros through hands-on management
- Lead training meetings
- Oversee the Orkin Pro Ride-A-Long program
- Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service
- Champion innovation by supporting the team in adopting new products, services and technology
- Monitor scheduling, routing and inventory to drive efficiencies and productivity
Requirements
- Field Service experience is highly preferred
- Ability to coach and mentor employees at varying experience levels
- At least two years of lead experience
- Valid driver’s license required
- Ability to obtain the appropriate pesticide license/certification if required (company paid)
- Ability to work in the field independently and interact with clients
- Ability to problem solve in a tactful and professional manner
- Ability to think quickly and efficiently on your feet
- Must meet physical job requirements and safely perform the job duties with or without accommodations
- Safely use a ladder within the manufacturer's weight capacity
- Occasionally lift and carry up to 50 lbs
- Safely access crawl spaces, attics, confined spaces, roof tops, etc.
- Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator
- Willing to work in different types of weather conditions
Skills
- Leadership
- Training
- Customer Service
- Communication
- Problem-solving
- Innovation
Location
- Field-based
Work Type
- Full-time
Experience Level
- Minimum two years of lead experience
Education Level
- High School Diploma or equivalent required
Salary/Compensations
- $60,000 - $70,000 annually
Benefits
- Company vehicle with gas card
- Company provided iPhone and iPad with sales software
- Medical insurance
- Dental insurance
- Vision insurance
- Maternity insurance
- Life Insurance
- 401(k) plan with company match
- Employee stock purchase plan
- Paid vacation
- Paid holidays
- Sick leave
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- Industry leading, quality, comprehensive training program
About the Company
- Orkin is the industry leader with almost 125 years of experience in pest control.
- The company offers award-winning training and is in a recession-resistant industry.
- Orkin values safety, professionalism, empathy, integrity, and innovation.
- The company is mission-driven and provides opportunities to volunteer and give back to the community.
Equal Opportunity
- Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer