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About the Role
As a Services Consultant, you will lead the end-to-end technical delivery for customers, taking ownership of the implementation process from requirements gathering to go-live, ensuring solutions are technically sound and aligned with business goals.
Responsibilities
- Serve as a subject matter expert on Zendesk for Contact Center, providing expert recommendations and identifying workarounds.
- Lead design and configuration workshops with customers, producing Technical Design Documents (TDDs).
- Configure services and deploy resources in customer AWS accounts using services like Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, and S3.
- Collaborate with cross-functional teams (Solution Architects, Engagement Managers, Technical Architects) to support development, testing, and go-live phases.
- Conduct technical training, handovers, and knowledge transfer sessions for customers and stakeholders.
- Maintain strong communication with Engagement Managers, providing regular project status updates.
Requirements
- 3+ years of customer-facing experience, preferably in a technical support or consulting role.
- Experience with Amazon Connect is mandatory.
- 3+ years of hands-on experience building, migrating, and deploying complex cloud-based solutions.
- Experience implementing and supporting AWS environments.
- Experience in automating deployments and improving solution efficiency.
- Experience building integrations across contact center solutions.
- Strong hands-on programming skills, including experience developing solutions with code/scripting.
- Comfortable with AWS Lambda and Python.
Skills
- Amazon Connect
- AWS
- CloudFormation
- Amazon Lex
- DynamoDB
- Kinesis
- IAM
- S3
- AWS Lambda
- Python
Location
- US
Work Type
- Hybrid
- Remote
Experience Level
- 3+ years
Salary/Compensations
- $137,000.00-$205,000.00
Benefits
- Competitive pay
- Benefits
- Appealing offices
- Snacks
- Flexible hours
- Remote work options
- Dynamic parental leave plans
About the Company
- Zendesk software powers billions of conversations with brands, bringing calm to customer service.
- Zendesk offers a fulfilling and inclusive experience with a hybrid way of working that combines in-person collaboration with remote flexibility.
- AI or automated decision systems may be used to screen or evaluate applications.
Equal Opportunity
- Zendesk is an equal opportunity employer, committed to fostering global diversity, equity, & inclusion.
- Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- We are an AA/EEO/Veterans/Disabled employer.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.