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About the Role
The Home Health Service Coordinator is responsible for coordinating and managing service technicians, acting as a liaison between clients, healthcare professionals, and vendors to ensure timely repairs and services. This role also involves managing inventory, including accurate counts, equipment allocation, stock monitoring, and facilitating maintenance.
Responsibilities
- Conduct initial assessments of clients’ repair needs.
- Identify and source parts and components from suppliers and vendors.
- Negotiate pricing, terms, and contracts with suppliers.
- Maintain accurate and up-to-date client records.
- Ensure compliance with regulatory requirements and documentation standards.
- Serve as the primary point of contact for clients, caregivers, and healthcare professionals.
- Provide information, education, and support to clients and their families.
- Schedule all training for service technicians.
- Schedule all in service appointments for sales representatives and technicians.
- Collaborate with interdisciplinary teams to facilitate effective communication and coordination of care.
- Coordinate routine maintenance and repairs for assistive devices.
- Schedule equipment inspections, adjustments, and repairs with vendors and technicians.
- Assist clients in navigating warranty claims and obtaining loaner equipment.
- Monitor and evaluate the quality and effectiveness of service.
- Stay updated on industry trends, best practices, and regulatory changes.
- Verify clients' insurance coverage.
- Coordinate the billing process, ensuring accurate coding and submission of claims.
- Follow up on claim status, address issues or denials, and advocate for clients.
- Maintain accurate and up-to-date inventory records.
- Perform other duties as assigned.
Requirements
- Regularly required to use a computer, operate a motor vehicle, use a handheld device, telephone, etc.
- Requires frequent variations of sitting, walking, standing, kneeling, reaching or stooping.
- Ability to clearly communicate with Home Health Care Operations Manager and Home Health Care Warehouse Manager(s).
- Ability to communicate effectively with patients and their families in stressful and emotional situations.
Skills
- Inventory management
- Client assessment
- Supplier negotiation
- Record keeping
- Regulatory compliance
- Client communication
- Client support
- Scheduling
- Team collaboration
- Equipment maintenance
- Warranty claims processing
- Service quality evaluation
- Industry trend awareness
- Insurance verification
- Billing coordination
- Claim follow-up
- Advocacy
Experience Level
- Less than 1 year of experience
Education Level
- High School Diploma
- Post secondary education in Business Administration an asset
About the Company
- Rexall Pharmacy Group Ltd.