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About the Role
In this leadership role, you’ll oversee daily transportation operations, support a high performing team, and ensure our fleet runs safely, smoothly, and efficiently. If you’re a proactive problem solver with strong communication skills and a passion for service, this is an opportunity to make a meaningful impact!
Responsibilities
- Maintains thorough knowledge of Transportation Services and conveys pertinent information to employees regarding policy or scheduling changes.
- Maintains frequent communication with all work areas to ensure guest service efficiency and performance standards are achieved.
- Assists the Manager with employee training/development and monitors business flow to develop efficient training, break and shift schedules.
- Consistently assists the Transportation Manager in developing and implementing policies and procedures to ensure efficient departmental operation.
- Regularly monitors the inventory of all supplies and orders supplies when needed.
- Assists in the review of payroll reports for accurate work hour totals and makes adjustments when needed.
- Inspects vehicles daily for internal and external cleanliness and ensures limos are stocked for guest departure/pick up.
- Responds to guest complaints in an appropriate and timely manner, demonstrating sound decision making skills.
- Coordinates limo services for VIP’s and entertainers.
- Is consistently visible to staff and proactively coordinates transportation for events.
- Monitors employees and documents any inconsistencies in performance. Follows-up with coaching/counseling and disciplinary action when appropriate.
- Closely monitors expenses with sound tracking such as fuel usage.
- Ensures buses and other vehicles are in proper usage rotation.
- Works with a third party transportation service when necessary to confirm requested runs when in-house fleet isn’t available.
- Monitors bus drivers, bus patterns and timing to ensure efficiency.
Requirements
- Must have High School Diploma or Equivalent.
- Must have previous supervisory experience in a Hotel environment.
- Must have excellent communications skills.
- Must possess good leadership skills.
- Must possess computer skills with knowledge of Microsoft Office.
- Must possess outstanding guest service skills.
- Must have the ability to organize/prioritize and complete multiple tasks simultaneously.
Skills
- Communication skills
- Leadership skills
- Computer skills
- Microsoft Office
- Guest service skills
- Organization
- Prioritization
- Problem-solving
Location
- New York
Work Type
- Full-time
Experience Level
- Supervisor
Education Level
- High School Diploma or Equivalent
- Associate’s Degree in Hospitality or related field preferred
- Valid NYS Commercial Driver’s License (Class B or CDL) with passenger endorsement (no restrictions) preferred
Salary/Compensations
- $50,000 - $53,703 yearly
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- 401(k)
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Upcoming 5,000-square-foot onsite medical center
- Complimentary shuttles
About the Company
- We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations.
- Turning Stone Resort Casino has received the Best of New York Gaming Resort award for six consecutive years.
- We operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- Our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
- We prioritize the well-being and professional growth of our team members.
- With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff.