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About the Role
The Tenant Services Coordinator oversees the Tenant Services Office, contributing to Breaking Ground's mission of ending homelessness by building community and fostering tenant interactions. This role involves direct client contact, collaboration with social services, and external organizations to provide safe, secure, and well-managed permanent housing.
Responsibilities
- Manage the Tenant Services calendar of events for assigned building sites (maximum of 2).
- Oversee development and implementation of a wide range of programs and activities for residents.
- Recruit and manage tenant and external volunteer opportunities.
- Perform administrative tasks including monthly building newsletter production and monthly reports.
- Manage program budget.
- Coordinate with Building Management, partner agencies, other Breaking Ground programs, and outside agencies.
- Liaise with tenants to address needs and concerns.
- Accompany tenants on off-site excursions or events arranged by Breaking Ground.
- Serve as tenant contact for questions and concerns, redirecting tenants to appropriate staff.
- Keep social service and building management informed of tenant involvement.
- Perform other duties as assigned.
Requirements
- Two years of satisfactory full-time work experience in Human Services or related field, or equivalent education and/or related work experience.
- Excellent writing, interpersonal, and organizational skills.
- Ability to multitask and shift easily between tasks.
- Ability to work with diverse population, including persons with chronic mental illness.
- Outgoing and easily approachable nature preferred.
Skills
- Microsoft Windows proficiency
- Microsoft Word proficiency
- Microsoft Excel proficiency
- Microsoft Publisher proficiency
- Microsoft Access proficiency
Location
- New York City
Work Type
- Full-time
- 35-hour work week
- Monday-Friday, 9:00 am – 5:00 pm
- Evening and weekend flexibility required
- May require travel between 2 building sites
Experience Level
- Minimum 2 years experience in Human Services or related field
Education Level
- Bachelor’s Degree or equivalent experience
About the Company
- Breaking Ground operates nearly 4,000 units of housing across New York City, upstate New York, and Connecticut.
- Supportive housing is a proven and cost-effective solution to chronic homelessness.
- Breaking Ground's programs and services help people experiencing street homelessness to come indoors.
- The Times Square offers 652 units of permanent supportive housing.
- The Times Square is Breaking Ground’s flagship, supportive housing residence, transformed from a former grand hotel in 1991.
- The Times Square provides housing to low-income New Yorkers, people living with HIV/AIDS, veterans, and chronically homeless individuals.
Equal Opportunity
- EOE/M/F/Vet/Disabled