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About the Role
The Tenant Services Coordinator oversees the operation of the Tenant Services Office, helping to provide safe, secure, and well-managed permanent housing. This role contributes to Breaking Ground’s mission of ending homelessness by building community and fostering tenant interactions with building staff through direct client contact, social services interaction, and collaboration with outside organizations.
Responsibilities
- Manage the Tenant Services calendar of events for assigned building sites (maximum of 2).
- Oversee development and implementation of a wide range of programs and activities for residents.
- Recruit and manage tenant and external volunteer opportunities.
- Perform administrative tasks including monthly building newsletter production and monthly reports.
- Manage program budget.
- Coordinate with Building Management, partner agencies, other Breaking Ground programs, and outside agencies.
- Liaise with tenants to address needs and concerns.
- Accompany tenants on off-site excursions or events arranged by Breaking Ground.
- Serve as tenant contact for questions and concerns, redirecting tenants to appropriate staff, and informing social service and building management of tenant involvement.
- Perform other duties as assigned.
Requirements
- Two years of satisfactory full-time work experience in Human Services or related field, or equivalent education and/or related work experience.
- Excellent writing, interpersonal, and organizational skills.
- Ability to multitask and shift easily between tasks.
- Ability to work with diverse populations, including persons with chronic mental illness.
- Outgoing and easily approachable nature preferred.
Skills
- Microsoft Windows proficiency
- Microsoft Word proficiency
- Microsoft Excel proficiency
- Microsoft Publisher proficiency
- Microsoft Access proficiency
Location
- Bronx
Work Type
- Full-time
- 35-hour work week
- Monday-Friday, 9:00 am – 5:00 pm
- Some evening and weekend flexibility
- May require travel between 2 building sites in the same borough
Experience Level
- Two years of experience
Education Level
- Bachelor’s Degree or equivalent experience
About the Company
- Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
- Supportive housing is a proven and cost-effective solution to chronic homelessness.
- Breaking Ground's programs and services help people experiencing street homelessness to come indoors.
- Park House offers 248 units of permanent supportive housing to low-income New Yorkers and chronically homeless individuals, including individuals with mental illness.
- Breaking Ground coordinates property management services.
Equal Opportunity
- EOE/M/F/Vet/Disabled