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About the Role
Ark Veterinary Hospital and Urgent Care is hiring a full-time Front-Desk Receptionist to be the first point of contact for veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
Responsibilities
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests.
- Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Requirements
- Previous experience as a veterinary receptionist is required.
- Strong organizational and multitasking skills.
- Ability to maintain a calm, professional, and positive demeanor.
Skills
- Customer service
- Clear communication
- Animal care
- Veterinary terminology
- Pet behavior
Location
- Henrietta
- Rochester
Work Type
- Full-time
Experience Level
- Determined by candidate's skills, experience, and qualifications
Salary/Compensations
- $18.00 - $20.00 per hour
Benefits
- Medical, dental, and vision insurance
- Paid time off
- 401(k) plan
- Professional development opportunities
- Employee pet discount
About the Company
- Ark Veterinary Hospital & Urgent Care has been a trusted part of the Henrietta and Rochester communities since 2018, offering top-quality care for dogs, cats, and exotic pets.
- Founded by Dr. Christina Seidel, our hospital provides both general veterinary services and urgent care, making us one of the few exotic urgent care centers in the area.
- We are dedicated to exceptional patient care, community involvement, and supporting local shelters through spay/neuter services and veterinary care.