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About the Role
Zipline's delivery network relies on clear decisions, reliable data, and effective collaboration. As an Operations Ghostbuster, you will identify and resolve recurring friction in workflows, building practical systems to enhance team execution. This is an owner role focused on prioritizing problems by business impact, diagnosing root causes, shipping fixes, and measuring improvements.
Responsibilities
- Identify high-impact bottlenecks in commercial, operations, and field workflows.
- Prioritize workstreams using business impact, delivery-network risk, and operating priorities.
- Turn ambiguous problems into scoped workstreams with accountable owners, milestones, operating mechanisms, and measurable success criteria.
- Build dashboards, automations, trackers, and workflows that resolve immediate friction and can scale with the business.
- Own workflow improvements end to end, from diagnosis and stakeholder alignment through implementation, iteration, adoption, and performance review.
- Partner across Commercial, Operations, Product, Data, Finance, and field teams to improve execution across Zipline’s delivery network.
- Use operating data to measure changes in cycle time, conversion, decision quality, follow-through, and execution performance.
Requirements
- 6+ years of experience in operations, business operations, growth, GTM, strategic programs, product operations, revenue operations, logistics, marketplace operations, or a comparable execution environment.
- 2–4 years in a high-growth technology, SaaS, marketplace, logistics, or similarly fast-moving company where you shipped work with tangible business impact.
- Strong analytical judgment and the ability to turn messy data into practical decisions, priorities, and measurable operating improvements.
- Fluency with Salesforce, HubSpot, BI tools, spreadsheets, low-code automations, workflow systems, or internal operating dashboards.
- Ability to influence stakeholders without formal authority across sales, marketing, operations, product, data, finance, or field teams.
- High agency and execution discipline; you move from diagnosis to action without waiting for perfect direction or substituting process for progress.
- Ability to work in person from Zipline’s South San Francisco HQ and travel up to 25% to HQ or the field.
Location
- South San Francisco HQ
Work Type
- In-office
- Travel up to 25%
Salary/Compensations
- $112,500 - $300,000
Benefits
- Equity compensation
- Overtime pay
- Discretionary annual or performance bonuses
- Sales incentives
- Medical, dental and vision insurance
- Paid time off
About the Company
- Zipline is the world’s largest and most experienced drone delivery service, on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere.
- We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.
- Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries.
- Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses.
- Our system strengthens supply chains, reduces congestion, and gives people time back.
- With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
- We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth.
- Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics.
- We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
Equal Opportunity
- Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to protected characteristics.
- We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.
- As set forth in Zipline’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.