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About the Role
Manage and develop existing and new products/services, owning customer and colleague journeys. Develop product strategy, drive change, and make key decisions throughout the product lifecycle to achieve outcomes for customers, colleagues, and the bank. This role shapes the user experience for business clients using digital channels, driving collaboration to enable rapid scale and differentiated customer value. Bring a commercial mindset to unlock digital engagement, increase product holdings, and improve customer primacy through regulatory-ready solutions powered by real-time transaction data.
Responsibilities
- Develop customer-level strategies and solutions tailored to customer needs.
- Serve as a Subject Matter Expert in the Product/Proposition team, guiding stakeholders on product applications and journeys.
- Develop product propositions and/or service strategy, defining priorities and leading execution.
- Develop commercial and business models by understanding financial drivers of the P&L.
- Evaluate technical feasibility, legal compliance, and potential risks of new product development.
- Monitor market trends and analyze feedback from internal employees and customers to identify areas for improvement.
- Manage comprehensive launch plans and technical deployments, including timelines, marketing, training, and communication.
- Monitor key metrics such as adoption rates, usage patterns, customer satisfaction, and revenue generation.
- Contribute to or set strategy, drive requirements, and make recommendations for change.
- Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements.
- Escalate breaches of policies/procedures.
- Advise key stakeholders, including functional leadership teams and senior management, on functional and cross-functional areas of impact.
- Manage and mitigate risks through assessment, supporting the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls.
- Demonstrate comprehensive understanding of organization functions to achieve business goals.
- Collaborate with other work areas and business-aligned support areas to stay updated on business activity and strategies.
- Create solutions based on sophisticated analytical thought, comparing and selecting complex alternatives.
- Define problems and develop innovative solutions through in-depth analysis and interpretative thinking.
- Adopt and include outcomes of extensive research in problem-solving processes.
- Build and maintain trusting relationships and partnerships with internal and external stakeholders.
- Use influencing and negotiating skills to achieve outcomes.
- Drive commercial outcomes from embedded services.
- Use AI tools for productivity.
Requirements
- Product ownership in Business Admin tools/journeys (Embedded Services) & API capabilities within the SME market.
- Managing relationships with external partners.
- Setting and executing roadmaps.
- Work with Design and Engineers in a scaled agile framework.
- Product Management experience in accounting, tax, compliance, bookkeeping, SaaS or SME finance platforms, ideally with exposure to Sage, Intuit, Xero or similar accounting ecosystems.
- Able to convert regulatory and compliance requirements into simple, scalable customer and accountant workflows without over-complicating the digital experience.
- Considerable stakeholder management skills, with experience balancing customer needs, partner requirements, controls, technology delivery and commercial outcomes.
- Risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology skills.
- Job-specific technical skills.
Skills
- Product Management
- Business Admin tools/journeys
- Embedded Services
- API capabilities
- SME market
- External partner relationship management
- Roadmap execution
- Scaled agile framework
- Accounting
- Tax
- Compliance
- Bookkeeping
- SaaS
- SME finance platforms
- Sage
- Intuit
- Xero
- Regulatory requirements
- Compliance requirements
- Stakeholder management
- Commercial outcomes
- AI tools for productivity
- Risk and controls
- Change and transformation
- Business acumen
- Strategic thinking
- Digital and technology
Location
- London
- Manchester
- Northampton
Work Type
- Full-time
Experience Level
- Vice President
- External candidates with strong traditional Product Management experience from Tech, SaaS or FinTech organisations
About the Company
- Barclays is a global financial services provider engaged in retail banking, credit cards, corporate and investment banking, and wealth management services.
Equal Opportunity
- All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.