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About the Role
We are seeking an enthusiastic, personable, and qualified Field Services Engineer - Microsoft, Azure, O365 to provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments. You will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You may be dedicated to one of our flagship clients or support multiple clients in London.
Responsibilities
- Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks.
- See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process.
- Resolve incidents and requests related to Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, and Networked Printer Issues.
- Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications.
- Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling.
- Interface with common technology support tools such as Remote Monitoring and Management (RMM) and Mobile Device Management (MDM).
- Escalate all problems to the next level of support for guidance.
- Contact third-party vendors for warranty service repair.
Requirements
- Excellent communication skills with a strong ability to articulate technical information to non-technical people.
- Excellent prioritization skills and an ability to see the world through the eyes of the customer.
- Bachelor’s degree in information technology related field, or 3+ years of equivalent combination of technical experience and education.
- Experience with Microsoft Office 365 (O365).
- Experience with Microsoft Operating Systems such as Windows Server and Windows 10/11.
- Experience with installing and configuring computer hardware operating systems and applications.
- Experience with Active Directory including account creation, modification and password resets.
- Experience with Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint.
- Experience with Client VPN setup and troubleshooting.
- Understanding of e-mail and spam technologies, and how messaging flows through these systems.
- Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA).
- Hands-on hardware experience with desktops, laptops, and servers.
- Familiarity with file system support including permissions, sharing, backups and restores.
- Experience with cloud platforms such as Microsoft 365 suite.
Skills
- Microsoft Office 365 (O365)
- Microsoft Operating Systems
- Windows Server
- Windows 10/11
- Active Directory
- Microsoft Office products
- Outlook
- Excel
- Word
- PowerPoint
- SharePoint
- Client VPN
- e-mail technologies
- spam technologies
- cyber-security concepts
- Multi-Factor Authentication (MFA)
- desktops
- laptops
- servers
- file system support
- permissions
- sharing
- backups
- restores
- Microsoft 365 suite
- Managed Service Providers (MSP)
- VM Ware
- Azure
Location
- London
Work Type
- Onsite
Experience Level
- 3+ years of equivalent combination of technical experience and education
Education Level
- Bachelor’s degree in information technology related field
Benefits
- Competitive compensation package
About the Company
- ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.
- From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.
- More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
- At ECI, we believe success is driven by passion and purpose.
- Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
- ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other.
- In addition to working with an amazing team around the world, ECI offers a competitive compensation package and so much more!