Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Case Manager role.
Rezi rewrites your resume against St. Michael's Homes's job description. Free.
Tailor your resume to this Case Manager role.
Rezi rewrites your resume against St. Michael's Homes's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Case Manager posting at St. Michael's Homes — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Case Manager posting at St. Michael's Homes — free, in seconds.
About the Role
The Case Manager provides client-centered support to individuals experiencing homelessness, substance use, mental health challenges, and complex social needs. Working as part of a multidisciplinary team, the Case Manager is responsible for coordinating care, supporting access to services, and helping clients develop and achieve their goals through individualized service planning.
Responsibilities
- Manage a caseload of clients with complex needs, providing ongoing case management and support
- Complete assessments and service planning in collaboration with clients
- Provide supportive counselling, brief interventions, and crisis response as needed
- Facilitate groups (e.g., life skills, harm reduction, wellness)
- Support access to housing, income supports, healthcare, and community resources
- Maintain accurate and timely documentation on EMHware including case notes and service data
- Build and maintain relationships with community partners and service providers
- Advocate for clients within systems and support navigation of services
- Contribute to a safe, welcoming, and inclusive program environment
- Assist clients in accessing core services such as showers, laundry, meals, clothing, and recreation areas.
- Provide crisis intervention in accordance with Haven Toronto and SMH policies and procedures; document actions taken and recommendations for follow-up.
- Assist at the front desk by greeting clients, answering calls, registering clients for the program, booking appointments, providing referrals, and offering client support.
- Administer first aid or call emergency services when required.
- Work collaboratively with staff who work during the week in order to provide wrap around care.
Requirements
- Strong understanding of substance use, mental health, trauma, and recovery
- Knowledge of harm reduction and housing-first approaches
- Understanding of the social determinants of health and barriers faced by individuals experiencing homelessness
- Demonstrated skills in assessment, case management, and supportive counselling
- Ability to work collaboratively within interdisciplinary teams and with community partners
- Experience working within a trauma-informed and anti-oppression framework
- Strong interpersonal, communication, and documentation skills
- Ability to manage competing priorities in a fast-paced environment
- Bachelor’s Degree in Social Work (BSW) from an accredited institution.
- Registration and membership in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) is required.
- Demonstrated experience in case management, assessment, and working with individuals experiencing mental health and/or substance use challenges.
- Training in motivational interviewing and group facilitation is an asset
- Additional language skills are an asset
Skills
- Case management
- Assessment
- Supportive counselling
- Interpersonal skills
- Communication skills
- Documentation skills
- Crisis intervention
- Group facilitation
- Motivational interviewing
Work Type
- Part-Time
- Permanent
Education Level
- Bachelor’s Degree in Social Work (BSW)
Salary/Compensations
- $21,763.64/annum
About the Company
- Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally housed and socially isolated men can feel safe, where they can form and cultivate friendships, and become part of a community. Our vision is a safe and just community in which elder homeless men can live a quality and dignified life.
Equal Opportunity
- Haven Toronto strives to foster a workplace that reflects the diversity of the community we serve and welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
- Haven is also committed to developing an inclusive, barrier-free selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.