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About the Role
This position is responsible for submitting loan modification workups for the entire waterfall of investor workout options.
Responsibilities
- Understand investor’s waterfall and required documents for loss mitigation.
- Communicate with customers, real estate agents and attorneys to negotiate short sale settlement offers and advise of loss mitigation decisions.
- Manage and monitor account portfolio to ensure compliance with banking policies, investor guidelines, and applicable regulations.
- Assess property value and variance between appraised properties and offers.
- Review customer financial documents including tax returns, income statements, pay stubs, and credit reports.
- Determine the most suitable repayment option for customers and calculate loan modification terms.
- Prepare workout summaries for management approval.
- Communicate with Single Point of Contact, title vendors, and Loss Mitigation Closing team to resolve account complications.
- Adhere to compliance and operational risk controls.
- Maintain internal control standards and implement audit points and regulatory feedback.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Requirements
- A combined 3 years’ higher education and/or experience.
- A minimum of 1 year collections or underwriting experience.
- Ability to communicate effectively and professionally over the phone.
- Excellent communication and customer service skills.
- Proficiency with word processing and spreadsheet software.
Skills
- Loss mitigation
- Negotiation
- Customer communication
- Account management
- Financial document review
- Loan modification
- Compliance
- Risk control
- Word processing software
- Spreadsheet software
Location
- Getzville, New York, United States of America
Work Type
- Full-time
Experience Level
- 1+ year collections or underwriting experience
- 3+ years combined higher education and/or experience
Education Level
- Bachelor’s degree (preferred)
- Paralegal certification or experience (preferred)
Salary/Compensations
- $20.55 - $34.25 Hourly (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.