Licensed Practical Nurse (LPN), Patient Services Specialist
Hospice Buffalo · Buffalo, NY, US
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About the Role
The Licensed Practical Nurse (LPN), Patient Services Specialist is responsible for coordinating the intake, scheduling, and care delivery process for patients. This role involves conducting patient interviews, compiling intake information, and making referrals to service providers based on patient needs and assessment, working under the general supervision of the Admission Team Manager.
Responsibilities
- Receives intake and informational calls, directing them to the appropriate party.
- Assists with phone calls to non-admitted patients to facilitate admissions.
- Assists in the day-to-day coordination of team clinical functions, facilitating and scheduling assessments.
- Obtains complete demographic and insurance information from the appropriate source.
- Obtains medical certification and prognosis for Hospice patients from the attending physician prior to the assessment visit.
- Obtains and retrieves medical information pertinent to the referral prior to the nursing assessment when possible.
- Notifies the Team Manager or Director of scheduling concerns and documentation/insurance requirements.
- Ensures nursing staff has current and accurate patient information attached to the patient chart.
- Applies local coverage Determination Policies to identify the best system of care and assure eligibility for Hospice.
- Applies Medicare, Medicaid, and third-party requirements for eligibility and informs referral sources.
- Participates in the verification of insurance benefits and follows up on third-party insurance authorization.
- Acts as a resource person for insurance information to all staff.
- Participates in special projects, statistical reporting, and analysis as necessary.
- Performs necessary clerical tasks including filing, mailing, record keeping, and copying.
- Enters all patient information, telephone calls, and prospect disposition into the EMR System.
- Provides triage assistance specific to the Intake LPN role.
Requirements
- High School Diploma/GED preferred.
- Graduate of an accredited School of Practical Nursing with current LPN licensure in the State of NY (Specific to Intake LPN).
- Experience in a healthcare environment preferred.
- Experience in Hospice & Palliative Care helpful.
- 1 year of nursing practice as a Licensed Practical Nurse preferred (Specific to Intake LPN).
Skills
- Demonstrates bias for action.
- Acts on what is important.
- Proactive and creative.
- Possesses a can-do attitude.
- Ability to multi-task.
- Ability to work under pressure.
- Ability to keep difficult situations in perspective.
Location
- NYS
Work Type
- Full-time
- 8:30am-4:30pm with weekend and holiday rotation
Experience Level
- 1 year of nursing practice as a Licensed Practical Nurse preferred
Education Level
- High School Diploma/GED
- Graduate of an accredited School of Practical Nursing
- Current LPN licensure in the State of NY
Benefits
- Employer 401k contribution regardless of employee participation, and additional contribution given as match with employee participation
- Health Insurance with vision component copayment plan, or high-deductible plan (FT status)
- HSA with high-deductible health plan twice annual Employer contribution (FT status)
- Dental Insurance (FT status)
- Flexible Spending Account (FT status)
- Paid Time Off PTO & NYS Sick Leave
- Tuition Assistance Program
About the Company
- Hospice offers a Robust Total Rewards Package