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About the Role
Saint Joseph London is a 150-bed regional hospital founded in 1926, recognized as a Best Place to Work in Kentucky for five consecutive years. As part of CommonSpirit Health, a Catholic health system dedicated to advancing health for all, this role supports patient access workflows and ensures a positive patient experience.
Responsibilities
- Performs patient registration and admitting functions across assigned hospital access areas.
- Gathers, verifies, and updates demographic, insurance, and account information.
- Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes.
- Identifies discrepancies or issues, escalating non-standard or complex scenarios.
- Supports daily patient access operations by assisting with workflow needs.
- Collaborates with the healthcare team and engages with patients and families.
- Demonstrates accountability for relationship-based care, organizational mission, and core values.
- Maintains compliance with organizational policies, privacy standards, and regulatory requirements.
- Perform patient registration functions, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation.
- Accurately scan, index, and manage patient documentation.
- Communicate patient financial responsibility and collect payments at the time of service.
- Schedule, confirm, and revise patient appointments.
- Identify and resolve routine registration, insurance, and encounter discrepancies.
- Provide patient-facing support via telephone and other approved communication channels.
Requirements
- High School Graduate, upon hire
- High School GED, upon hire
- 1 year of customer service experience
Location
- London, KY
Work Type
- Full-time
Education Level
- High School Graduate
- High School GED
About the Company
- Saint Joseph London is a 150-bed regional hospital founded in 1926.
- Located on a 52 acre healing environment, Saint Joseph London offers private patient rooms that overlook a small lake and healing garden.
- Saint Joseph London has been recognized as a Best Place to Work in Kentucky for five years in a row (2020-2024).
- CHI Health Saint Joseph is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people.
- CommonSpirit Health has approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.
- CommonSpirit Health's commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff.
- CommonSpirit Health operates a system of 140 hospitals and more than 2,200 care centers serving 24 states.