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About the Role
The Branch Assistant Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch, supporting all aspects of branch operations including customer service, sales, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff.
Responsibilities
- Assist in developing and implementing branch market plan based on market conditions, branch mission and financial/budget objectives
- Support business strategies to increase sales and optimize profitability
- Build and maintain knowledge of all products to ensure effective customer recommendations
- Ensure high levels of customer satisfaction through excellent service
- Verify customer orders and transactions are completed and documented accurately
- Maintain branch inventory levels
- Ensure compliance with policies and procedures including safety, loss prevention, and security
- Support employee training, development, performance management, and corrective action
- Respond to and resolve any customer and/or employee complaints
- Assist in determining staffing needs and develop work schedules
- Analyze management and financial reports, including financial ratios relative to Profit & Loss (“P&L”)
- Assist with daily bank deposits
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted driver’s license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must have at least one (1) year of work experience in retail, sales, or customer service or have completed a Sherwin-Williams Development Program
- Have at least three (3) years of work experience in customer service, retail, or sales
- Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
- Have at least one (1) year of work experience in an automotive aftermarket industry
- Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
- Have at least one (1) year of work experience using Microsoft Office products (e.g. Word, Excel, PowerPoint, Teams, and/or Outlook)
- Have work experience using timekeeping and/or customer relationship management ("CRM") systems
- Willingness to relocate for future job opportunities
Skills
- Customer Service
- Sales
- Marketing
- Merchandising
- Inventory Management
- Financial Management
- Store Safety
- Supervision
- Training
- Microsoft Office
- Timekeeping Systems
- CRM Systems
Location
- Albany, NY
Work Type
- Full-time
Experience Level
- 1+ year of work experience in retail, sales, or customer service
- 3+ years of work experience in customer service, retail, or sales
- 1+ year of work experience in a Sherwin-Williams Automotive Branch
- 1+ year of work experience in an automotive aftermarket industry
- 1+ year of experience in leadership role(s), supervising others, or leading teams
Education Level
- Associate's degree or higher in Business, Sales, or Marketing
Benefits
- Rewards
- Benefits
- Flexibility to enhance health and well-being
- Opportunities to learn, develop new skills and grow contribution
- Inclusive team
- Commitment to our own and broader communities
- Retirement plans
- Health care
- Total well-being programs
- Daily commute support
About the Company
- At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible
Equal Opportunity
- Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
- As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.