Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Director, Performance role.
Rezi rewrites your resume against JLL's job description. Free.
Tailor your resume to this Senior Director, Performance role.
Rezi rewrites your resume against JLL's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Director, Performance posting at JLL — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Director, Performance posting at JLL — free, in seconds.
About the Role
JLL empowers its people to shape a brighter way forward in real estate by combining world-class services, advisory, and technology. This role is responsible for building and owning the performance discipline for the Life Sciences vertical, ensuring consistency, credibility, and commercial value across all accounts. It acts as a function builder, not a people manager, driving outcomes through influence and standards.
Responsibilities
- Define and maintain scorecard architecture, KPI library, data quality expectations, and governance cadence.
- Convene the performance community, facilitate peer reviews, and distribute best practices.
- Collaborate with Sales Development and account leadership during pursuit and solutioning to integrate the performance model.
- Manage performance throughout pursuit, transition, go-live, and steady-state phases.
- Maintain a cross-account view of performance outcomes, at-risk fee positions, and benchmark against external market practices.
- Partner with the JLLT Technology Pod to automate administrative tasks and enhance analytical capabilities.
- Serve as the escalation point for performance-related issues, including scorecard inaccuracies or client dissatisfaction.
- Own the capability bar and career path for performance roles within the vertical, facilitating inter-account movement.
Requirements
- Has built or substantially rebuilt a performance or measurement function, not only run one.
- Credible with Account Directors, Managing Directors, and clients, despite lacking direct positional authority.
- Strong commercial grounding in management fee mechanics, contract structure, and margin protection.
- Comfortable operating through influence and standards rather than headcount.
- Willing to change how work is done rather than administer the current model.
- Candidates must be authorized to work in the United States without sponsorship.
Skills
- Performance management
- Measurement functions
- Commercial acumen
- Influence
- Standards development
- Stakeholder engagement
- Data analysis
- Process improvement
- Client relationship management
Location
- Remote
- Boston, MA
- Chicago, IL
- Dallas, TX
- Raleigh, NC
- San Francisco, CA
Work Type
- Remote
- Travel (up to 25% or as needed)
Experience Level
- Senior Director
Salary/Compensations
- 128,000.00 – 155,000.00 USD per year
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
About the Company
- JLL empowers you to shape a brighter way.
- Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
- We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
- Jones Lang LaSalle (“JLL”) is a leading global provider of real estate and investment management services.
- At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
Equal Opportunity
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
- Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
- Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
- California Residents only: If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
- Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.