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About the Role
As an Application Engineer with the Asset Protection product line, you will collaborate with customers on technical requirements, work with Sales Representatives to present technical aspects of products, and liaise with Quality and Engineering departments to ensure products meet client specifications and quality standards. This role offers exposure to many business facets and growth opportunities within a dynamic, diverse, and driven engineering team.
Responsibilities
- Provide customer technical assistance for product questions and problems from quotation request through post shipment and installation.
- Research and identify product solutions, initiating new product models and derivatives to meet customer needs.
- Support manufacturing by answering technical questions and troubleshooting order-related problems.
- Analyze product failures and customer concerns, assisting with customer quality concerns and generating required reports.
- Provide internal training on Qualitrol Products.
- Manage customer issues from occurrence to resolution.
Requirements
- BS degree (or equivalent) in Electrical or Mechanical Engineering, Computer Science, or related field; additional work experience in lieu of a degree may be considered.
- 2+ years of experience in an Engineering role.
- Experience with software and hardware implementation and solving sophisticated technical issues.
- Excellent verbal and writing skills with a strong customer service focus.
- Strong analytical and problem-solving skills.
- Ability to create and deliver presentations.
- Oracle and Salesforce experience.
Skills
- Telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred)
- Knowledge of electric power transmission and distribution
Location
- Fairport, NY
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- BS degree or equivalent
Salary/Compensations
- 66900.00-124300.00
Benefits
- Competitive salary
- Twenty-eight days of paid time off (includes PTO and Holidays)
- Health benefits effective first day
- Flexible working hours
- Up to 100% education reimbursement towards a degree
- 401k matching (vesting immediately)
- Annual reviews
- Career development planning
- Paid Maternity/Paternity leave
- Adoption leave
- Life Insurance
About the Company
- QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
- Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
Equal Opportunity
- We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.