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About the Role

Mobile Associates are responsible for bringing the T-Mobile brand to life within National Sales partner locations, creating energy and excitement around our products and services. They excel at building and deepening relationships with customers through meaningful interactions, identifying needs, and recommending solutions to exceed performance targets.

Responsibilities

Proactively engage with customers in a high-traffic retail environment using digital tools and effective communication to showcase T-Mobile solutions.
Leverage digital self-serve tools during customer interactions and onboarding, using solution-based selling to demonstrate product value and recommend wireless solutions.
Complete training on T-Mobile's in-store experience, new skills, products, processes, and systems; continuously learn and improve skills.
Be customer-obsessed, passionate, friendly, and engaging; build rapport, trust, and loyalty with every interaction.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Requirements

High School Diploma/GED required.
6 months of customer service and/or sales experience, retail environment preferred.
At least 18 years of age.
Legally authorized to work in the United States.

Skills

Customer Satisfaction
Team Building
Retail Sales
Digital tools
Effective communication
Solution-based selling
Customer relationship building

Location

National Sales partner locations

Work Type

Full-time
Part-time

Experience Level

6 months of customer service and/or sales experience

Education Level

High School Diploma/GED

Salary/Compensations

$19.50 hourly base pay
$5.00 per hour training pay
Annualized incentive target of $18,000/year
Guaranteed to earn $20/hour inclusive of base pay and incentives

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short-term disability
Long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Commuter and transit programs

About the Company

T-Mobile invests in its employees through a Total Rewards Package, ensuring competitive compensation, wealth-building opportunities, and a supportive culture.
The Un-carrier culture fosters career growth through a 'jungle gym of possibilities' rather than a corporate ladder.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
Discrimination, retaliation or harassment based upon any protected factors is inconsistent with T-Mobile's business practices and will not be tolerated.
Reasonable accommodation is available for individuals with disabilities during the application or interview process.