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About the Role
Lead defect governance across complex Alpha implementations, managing the complete defect lifecycle from identification to closure. Establish a disciplined, transparent, and data-driven approach to defect management for front, middle, and back-office processes, integrations, and data flows.
Responsibilities
- Own and continuously enhance the defect management framework, operating model, and governance standards.
- Manage the end-to-end defect lifecycle across all test phases.
- Define and enforce defect severity, priority, ownership, service-level expectations, and closure criteria.
- Chair defect triage and review forums, ensuring consistent decisions.
- Maintain a controlled defect backlog with clear ownership and escalation paths.
- Provide objective defect metrics, trend analysis, and quality insights.
- Ensure material defects, accepted risks, workarounds, and deferred items are formally assessed and approved.
- Coordinate teams to remove impediments and accelerate resolution of priority defects.
- Challenge incomplete or insufficient defect records.
- Monitor defect leakage, rejection, duplication, reopen rates, ageing, and resolution performance.
- Lead escalations for critical and high-priority defects.
- Assess defect readiness against test exit and go-live criteria.
- Partner with Test Leads to plan retesting and regression coverage.
- Maintain effective controls within defect management tools.
- Oversee defect management across global, multi-vendor, and multi-location teams.
- Facilitate root-cause analysis for recurring or material defects.
- Drive continuous improvement in defect governance, reporting, controls, and stakeholder engagement.
Requirements
- Strong leadership presence and the judgment to influence senior stakeholders.
- Strong stakeholder management skills, with the confidence to escalate issues constructively.
- Proven experience leading defect management across large-scale financial services or technology transformation programmes.
- Sound judgment in balancing delivery urgency, solution quality, client impact, and operational risk.
- Excellent facilitation, negotiation, escalation, and executive reporting skills.
- Strong understanding of front, middle, and back-office workflows, data movement, interfaces, and integration risks.
- A disciplined, evidence-based approach to governance, control, and continuous improvement.
- Substantial experience in software testing, quality assurance, or implementation delivery within financial services or complex technology environments.
- Demonstrable experience owning defect governance across multiple test phases and integrated delivery teams.
Skills
- End-to-end defect lifecycle management and governance
- Defect triage leadership, severity and priority assessment, and risk-based decision-making
- Advanced defect reporting, trend analysis, ageing analysis, and executive dashboards
- Root-cause analysis, corrective-action tracking, and quality improvement
- Advanced knowledge of Jira, including configuration and application of defect workflows
- Leadership of globally distributed teams, suppliers, and cross-functional stakeholders
- Clear, concise, and evidence-based communication at programme and executive governance forums
Location
- Global
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- Bachelor’s degree or equivalent professional experience in technology, finance, management or a related discipline
- Relevant testing, quality management or project delivery certification is advantageous
Benefits
- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Vibrant employee networks
About the Company
- Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges, and drive performance and profitability.
- We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
- We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
Equal Opportunity
- As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.