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About the Role
As a Brand Champion, you will partner with customers to help them unlock the value of brand tracking with Tracksuit. You will focus on ensuring customers adopt Tracksuit deeply, see clear value, and remain with the company. This role is central to Tracksuit's success as the company scales.
Responsibilities
- Manage a portfolio of customers from SMB to mid-market and Enterprise, ensuring retention and growth.
- Work closely with marketers, brand leaders, insight professionals, founders, and C-Suite through key customer journey moments to drive adoption, activation, and usage.
- Utilize data storytelling to help customers achieve business outcomes by combining platform knowledge, methodology, brand theory, and business context.
- Act as the Voice of Customer, translating feedback into actionable recommendations for the Product team and providing a clear POV on product evolution.
- Build strong cross-functional relationships with Product, Marketing, Partnerships, and Solutions teams to drive customer outcomes.
- Contribute to the Customer Success function by sharing learnings with other Brand Champs and improving the customer journey.
Requirements
- 3-5+ years in a Customer Success or Account Management role, preferably within the SaaS industry.
- Brand & marketing fluency; understanding of brand importance and measurement.
- Data-literate and product-curious; comfortable discussing data and guiding conversations with dashboards.
- Excellent written & verbal communication skills across executive, user, and technical audiences.
- Commercial acumen including GRR/NRR, negotiation, and forecasting.
- Familiarity with tools such as HubSpot, Subskribe, Notion, and Claude.
- Demonstrate a High Care + High Performance approach: kind, organized, ambitious, and team-first.
Skills
- Customer Success
- Account Management
- SaaS
- Brand Marketing
- Data Analysis
- Product Curiosity
- Communication
- Negotiation
- Forecasting
- HubSpot
- Subskribe
- Notion
- Claude
Location
- New York
- London
- Sydney
- Auckland
Work Type
- Office First
- Flexible
- Hybrid
Experience Level
- 3-5+ years
Salary/Compensations
- $95,000 - $125,000 a year
- Up to 20% commissions on-top of base
Benefits
- Comprehensive full-cycle comp reviews annually
- Rolling promotions
- Generous ESOP
- Competitive market rate remuneration, reviewed twice annually
- Radically transparent compensation policy
- 12 weeks’ paid parental leave for either caregiver
- Additional sick leave for IVF
- Gradual return to work
- A $1000 personal L&D budget
- Additional growth opportunities including mentorships, speaking engagements, and travel
- Pet-friendly environment
About the Company
- Tracksuit is one of Australasia's fastest-growing startups, working with over 1000+ brands across USA, Canada, NZ, AU, and UK.
- The company's vision is to be used in every strategic growth conversation for the best consumer brands.
- Tracksuit provides beautiful, always-on, radically affordable brand tracking, making an old-school market research product 10x easier to use and 10x more affordable.
- The company culture thrives on complete transparency, trust, learning, and constant development and improvement.
- Tracksuit has been recognized as Mumbrella Marketing Company of the Year 2022, HRD Employer of Choice <200 Staff 2024, NZ Hi Tech Awards Emerging Company of the Year 2024, and AFR Best Place to Work Media and Marketing (4th place) 2024.